Avatar of Reluctant #2475
Reluctant #2475
Desolate Sands Zone - Can't Enter(1)Category: Technical SupportMarch-16-2016 2:56 AM PDT (9 years ago) Go to Blizzard forum post
I have a problem where the game plays great until I enter the desolate sands zone to try to complete my Set Me Free and the game screen just freezes, I can still here the game playing in the background but screen is just frozen on the loading screen.

Kinda getting a little frustrated as stopping me from doing stuff.

Please help Blizz
Avatar of Delmoryth
Delmoryth
Desolate Sands Zone - Can't Enter(3)March-16-2016 4:09 AM PDT (9 years ago) Go to Blizzard forum post
Hello Reluctant,

What version of the drivers are you using?

Could you post a DxDiag file?
battle.net/support/article/200581

You can either paste the content of the file on a web like Pastebin and provide us with the link, or paste it on your response using the code tag (pre button).

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Delmoryth
Desolate Sands Zone - Can't Enter(5)March-16-2016 7:13 AM PDT (9 years ago) Go to Blizzard forum post
You can either paste it here yeah, or use a web like Pastebin (there are similar ones as well). Whichever you prefer. :)

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Vyraneer
Desolate Sands Zone - Can't Enter(13)March-20-2016 7:47 AM PDT (9 years ago) Go to Blizzard forum post
Posted by: Apocalipto

how did u fix the problem whit desolated sands


Hello Apocalipto,

If you're using an AMD/ATI card, please remove your video drivers and download and install the latest version available for your card.

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