Avatar of DòóDlez #2584
DòóDlez #2584
Lagging/crashing after upgrading to windows 10(1)Category: Technical SupportApril-10-2016 7:26 AM PDT (4 years ago) Go to Blizzard forum post
Crashing in loading-screens and jumping from 200 fps to 0 fps when doing rifts. is there a fix for this i can not find one.

PC specs: https://gyazo.com/ac08195a4b8c679820f21bafb1b39a68
Avatar of Kiemmaki
Kiemmaki
Lagging/crashing after upgrading to windows 10(2)April-10-2016 10:41 AM PDT (4 years ago) Go to Blizzard forum post
Hello,

you could set the setting to "Windows 7" compatibility. Right-Click Icon -> Properties -> Compatibility. This should solve your issue. Please let me know if it did any good.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
Avatar of Delmoryth
Delmoryth
Lagging/crashing after upgrading to windows 10(7)April-12-2016 9:01 AM PDT (4 years ago) Go to Blizzard forum post
Hello DòóDlez,

First of all, make sure both your operative system and drivers are fully up to date:
battle.net/support/article/200576

Try a selective startup to check if there's any background program interfering:
battle.net/support/article/200483

Repair the game:
battle.net/support/article/6572

If the issue persists, please create a MSInfo file and paste the content on the thread:
battle.net/support/article/200581

You can paste the content of the file on a web like Pastebin and provide us with the link, for example.

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Avatar of Kiemmaki
Kiemmaki
Lagging/crashing after upgrading to windows 10(10)April-24-2016 5:19 AM PDT (4 years ago) Go to Blizzard forum post
Hello DòóDlez,

I am sorry to hear that you are still experiencing a problem. Unfortunately, the data provided on your last post isn't really helpful because there is only little system information included. The MSInfo for example is blank. Could you please paste a new traceroute, dxdiag and MSInfo and pathping?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Lagging/crashing after upgrading to windows 10(16)April-28-2016 5:23 AM PDT (4 years ago) Go to Blizzard forum post
Hello again DòóDlez,

Thank you for posting updates and being so patient. Have you checked if there is a newer driver for your sound card? I might be that the driver is causing an issue.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Lagging/crashing after upgrading to windows 10(19)May-1-2016 8:39 AM PDT (4 years ago) Go to Blizzard forum post
Hello DòóDlez,

I am glad to hear that you were able to find the solution to the issue. And now, get some sleep :)

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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