 | Disconnect every 3-4 minutes. Any advice guys?(1) | Category: Technical SupportMarch-10-2016 9:47 AM PST (9 years ago)  |
| I keep getting this message: "the game connection has been lost your client has been disconnected from the server" for the past 3-4 hours. Is it just me. I restarted the game, the PC, the rooter. Nothing. And I have perfect net connection. there is no problem loading websites and pirate stuff with 10MB/s Any Ideas? | ||
 | Disconnect every 3-4 minutes. Any advice guys?(8) | March-15-2016 6:49 AM PDT (9 years ago) |
| Hello all, If you are still suffering disconnections, please make sure you follow all the steps in this article, including advanced: battle.net/support/article/611 If the issue persists, please provide us with the following information. We need this data so we can pin-point where the issue might be, and advice you accordingly (or escalate the issue to our technicians, should the issue be on our side). - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Disconnect every 3-4 minutes. Any advice guys?(10) | March-16-2016 2:18 AM PDT (9 years ago) |
| @Letspretend As I mentioned in the thread you opened about your issue, your pathping shows packet loss outside of Blizzard network. This is something that it's out of our reach, your ISP has to investigate it. I totally understand how frustrating a connection issue can be, but please remember to avoid inappropriate language and respect the Code of Conduct. Also, since you have your own thread about your issue, it's best not to post in several threads about it; much better to keep all the information pertaining a case in a single thread. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
