 | Disconnecting upon entering a new game on the eu server(1) | Category: Technical SupportMarch-2-2016 6:26 AM PST (9 years ago)  |
| Disconnecting when connecting to a new game or creating one on the eu servers, on us it works. Also i can't use the support on the bnet site because i always get forwarded to an error page. i tried using all the basic support tips and trick like port forwarding etc. my pathping: Traceren van de route naar 213-155-155-233.customer.teliacarrier.com [213.155.155.233] via maximaal 30 hops: 0 Yeni-PC.home [192.168.0.198] 1 192.168.0.1 2 10.60.64.1 3 dD5E0CD01.access.telenet.be [213.224.205.1] 4 dD5E0FA79.access.telenet.be [213.224.250.121] 5 brx-b1-link.telia.net [62.115.14.81] 6 adm-bb4-link.telia.net [62.115.140.48] 7 adm-b2-link.telia.net [213.155.133.209] 8 * * * Statistieken worden nu gedurende een periode van 175 seconden berekend... Van bron - hier Dit knooppunt / deze verbinding Hop RTT Verl./verzonden Verloren/verz. Adres 0 Yeni-PC.home [192.168.0.198] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 --- 100/ 100 =100% 100/ 100 =100% 10.60.64.1 0/ 100 = 0% | 3 --- 100/ 100 =100% 100/ 100 =100% dD5E0CD01.access.telenet.be [213.224.205.1] 0/ 100 = 0% | 4 --- 100/ 100 =100% 100/ 100 =100% dD5E0FA79.access.telenet.be [213.224.250.121] 0/ 100 = 0% | 5 19ms 0/ 100 = 0% 0/ 100 = 0% brx-b1-link.telia.net [62.115.14.81] 0/ 100 = 0% | 6 22ms 0/ 100 = 0% 0/ 100 = 0% adm-bb4-link.telia.net [62.115.140.48] 0/ 100 = 0% | 7 22ms 0/ 100 = 0% 0/ 100 = 0% adm-b2-link.telia.net [213.155.133.209] De trace is voltooid. tracert: Traceren van de route naar 213-155-155-233.customer.teliacarrier.com [213.155.155.233] via maximaal 30 hops: 1 5 ms 1 ms 2 ms 192.168.0.1 2 18 ms 14 ms 14 ms 10.60.64.1 3 16 ms 15 ms 17 ms dD5E0CD01.access.telenet.be [213.224.205.1] 4 27 ms 19 ms 18 ms dD5E0FA79.access.telenet.be [213.224.250.121] 5 17 ms 18 ms 19 ms brx-b1-link.telia.net [62.115.14.81] 6 22 ms 26 ms 22 ms adm-bb4-link.telia.net [62.115.140.48] 7 26 ms 19 ms 24 ms adm-b2-link.telia.net [213.155.133.209] 8 * * * Time-out bij opdracht. 9 * * * Time-out bij opdracht. 10 * * * Time-out bij opdracht. 11 * * * Time-out bij opdracht. 12 * * * Time-out bij opdracht. 13 * * * Time-out bij opdracht. 14 * * * Time-out bij opdracht. 15 * * * Time-out bij opdracht. 16 * * * Time-out bij opdracht. 17 * * * Time-out bij opdracht. 18 * * * Time-out bij opdracht. 19 * * * Time-out bij opdracht. 20 * * * Time-out bij opdracht. 21 * * * Time-out bij opdracht. 22 * * * Time-out bij opdracht. 23 * * * Time-out bij opdracht. 24 * * * Time-out bij opdracht. 25 * * * Time-out bij opdracht. 26 * * * Time-out bij opdracht. 27 * * * Time-out bij opdracht. 28 * * * Time-out bij opdracht. 29 * * * Time-out bij opdracht. 30 * * * Time-out bij opdracht. De trace is voltooid. pls help | ||
 | Disconnecting upon entering a new game on the eu server(17) | March-7-2016 4:19 AM PST (9 years ago) |
| At the moment, to my knowledge, we are not aware of general connection issues with Diablo III servers. It's important to look into the reports, nevertheless. :) If you are having any kind of connection issue, please start by following every step in this article (including the advanced): battle.net/support/article/611 If the issue persists after this, we will need the following information so we can look into the issue. Even if the issue ends up being inside our network, we do need the information to escalate properly. - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
