Avatar of Oblotzky #2648
Oblotzky #2648
Extreme connectivity issues in the afternoon.(1)Category: Technical SupportFebruary-20-2016 1:40 PM PST (9 years ago) Go to Blizzard forum post
First of all, I am aware of the currently still existing "density lag" in high greater rifts that is experienced by all players in a party equally when pulling too many mobs or elite mobs with certain affixes such as Health Link. What I experience currently every evening during "prime time" where the most users are logged in is isolated to me alone in the group. I get lags with a couple of enemies already, and when a bigger group is pulled, the game is practically standing still. There is no information coming from the servers for a huge amount of time, and then it comes in a couple of short waves as it's trying to catch up with the server until I'm finally dead and the group is already in the next room. During all this I can talk talk with my group in TeamSpeak and surf the internet in my browser without any issues. This goes on for me from around 9pm CET to around 11pm on any day of the week, rendering me completely unable to play greater rifts during that time, which is a third of the playtime I can dedicate towards Diablo at the moment during workdays, and thus incredibly frustrating for me.

I have tried the suggested fixes from this site https://eu.battle.net/support/en/article/611 but to no avail. My specs:

  • Windows 10, all available updates installed
  • No AntiVirus software, just plain vanilla Windows protection and firewall
  • Fibre connection (100mbit down, 30mbit up) with HG8247-Huawei as the ONT
  • ISP: only available in my city (located in Germany) and run by it (This information would disclose my location publicly, I can of course provide that information privately if necessary.)
  • I assume this is not sufficient information, please let me know if I need to run a trace or something like that to analyze the connection between me and the game servers.

    Videos of whats going on, hope that helps you get a better sense of the issue:

    https://www.youtube.com/watch?v=sLWEWNQW8EE
    https://www.youtube.com/watch?v=QoACLx8dUjs

    I hope a solution can be provided swiftly as I'm losing valuable progress in the season with each day. Many thanks.

    - Oblotzky

    Edit: Correction, even TX rifts show slight amounts of lag/rubberbanding even tho the ping always shows green with 30-40ms, but it's playable for now

    Edit2: The issue seems to have faded away as of half past midnight, will have to see when it starts again tomorrow
    Avatar of Delmoryth
    Delmoryth
    Extreme connectivity issues in the afternoon.(3)February-21-2016 2:36 AM PST (9 years ago) Go to Blizzard forum post
    Hello Oblotzky,

    If it does happen again, please gather the following information and post it here:

    - Details of issue:
    - Date/time it started:
    - City/Country:
    - Internet Provider:
    - Traceroute (right after a disconnection or whenever you're experiencing the issue)
    - Pathping (right after a disconnection or whenever you're experiencing the issue)
    - Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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    Avatar of Delmoryth
    Delmoryth
    Extreme connectivity issues in the afternoon.(5)February-22-2016 4:13 AM PST (9 years ago) Go to Blizzard forum post
    Hello Jay,

    In order to look into this, we would need all the information I've requested in my last response, not only the Looking Glass:

    - Details of issue:
    - Date/time it started:
    - City/Country:
    - Internet Provider:
    - Traceroute (right after a disconnection or whenever you're experiencing the issue)
    - Pathping (right after a disconnection or whenever you're experiencing the issue)
    - Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

    ______________________________________________________
    Got feedback about the support I'm providing? Leave your comments here!
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