 | Network Disconnect when entering a game(1) | Category: Technical SupportFebruary-19-2016 1:08 PM PST (9 years ago)  |
| I go the game today and i soon as i try to play it i run into this problem i spend the whole day trying to fix this problem, somehow i manage to bypass the windows that pops out 1 time i played until lvl 19 my game crashed and now im back where i started my english wring is very badi hope you can understand :) i hope this can solve my problem and i hope you can read and understand what im saying :D TRACEROUTE: traceroute to 178.254.251.153 (178.254.251.153), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.344 ms 0.398 ms 0.471 ms 2 * * * 3 80.249.210.80 (80.249.210.80) 10.649 ms * * 4 as20911.0.71.netix.net (193.218.0.71) 40.020 ms 40.230 ms 40.235 ms 5 178.254.192.170 (178.254.192.170) 42.237 ms 42.250 ms 42.250 ms 6 * * * 7 178.254.251.153 (178.254.251.153) 44.395 ms 41.229 ms 44.884 ms 19/02/2016 20:48:46 UTC -------------------- PING: PING 178.254.251.153 (178.254.251.153) 56(84) bytes of data. 64 bytes from 178.254.251.153: icmp_seq=1 ttl=58 time=45.0 ms 64 bytes from 178.254.251.153: icmp_seq=2 ttl=58 time=45.6 ms 64 bytes from 178.254.251.153: icmp_seq=3 ttl=58 time=43.5 ms 64 bytes from 178.254.251.153: icmp_seq=4 ttl=58 time=56.3 ms --- 178.254.251.153 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3055ms 19/02/2016 20:48:46 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.3 0.3 0.3 0.6 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 80.249.210.80 80.0% 10 197.8 102.6 7.4 197.8 134.7 4. as20911.0.71.netix.net 0.0% 10 42.5 47.7 41.9 59.5 5.5 5. 178.254.192.170 0.0% 10 44.3 50.5 39.7 62.0 7.7 6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7. 178.254.251.153 0.0% 10 40.8 48.4 40.5 80.3 12.0 19/02/2016 20:48:46 UTC -------------------- This is right after i loaded and i got the popup window TRACEROUTE: traceroute to 178.254.251.153 (178.254.251.153), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 1.084 ms 1.137 ms 1.211 ms 2 * * * 3 80.249.210.80 (80.249.210.80) 7.759 ms * * 4 as20911.0.71.netix.net (193.218.0.71) 37.380 ms 37.390 ms 37.391 ms 5 178.254.192.170 (178.254.192.170) 39.869 ms 39.869 ms 39.846 ms 6 * * * 7 178.254.251.153 (178.254.251.153) 40.605 ms 40.794 ms 40.449 ms 19/02/2016 21:20:43 UTC -------------------- PING: PING 178.254.251.153 (178.254.251.153) 56(84) bytes of data. 64 bytes from 178.254.251.153: icmp_seq=1 ttl=58 time=40.8 ms 64 bytes from 178.254.251.153: icmp_seq=2 ttl=58 time=40.6 ms 64 bytes from 178.254.251.153: icmp_seq=3 ttl=58 time=41.5 ms 64 bytes from 178.254.251.153: icmp_seq=4 ttl=58 time=41.8 ms --- 178.254.251.153 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3040ms 19/02/2016 21:20:43 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.3 0.5 0.2 2.1 0.6 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 80.249.210.80 0.0% 10 8.0 9.9 7.4 27.9 6.4 4. as20911.0.71.netix.net 0.0% 10 37.4 37.5 37.2 37.8 0.2 5. 178.254.192.170 0.0% 10 39.8 39.8 39.5 40.9 0.4 6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 7. 178.254.251.153 0.0% 10 43.1 41.5 40.5 43.6 1.0 19/02/2016 21:20:43 UTC -------------------- | ||
 | Network Disconnect when entering a game(2) | February-20-2016 3:17 AM PST (9 years ago) |
| Hello Letspretend, Please, make sure you follow all the steps in this article, including advanced: battle.net/support/article/611 If the issue persists, please create a tracer and a pathping just after a disconnection or whenever you're experiencing the issue and paste the results on this thread. You have instructions here: - Tracer: battle.net/support/article/7648 - Pathping: battle.net/support/article/718 ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network Disconnect when entering a game(4) | February-21-2016 2:43 AM PST (9 years ago) |
| Hello again, I don't see anything weird on the traceroute, but the pathping doesn't seem finished. Would you mind trying it again and letting it run until it's finished? Keep in mind this could take several minutes. Also, please remember to run the pathping whenever you're experiencing the issue or right after a disconnection. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network Disconnect when entering a game(7) | February-21-2016 6:47 AM PST (9 years ago) |
2 1ms 1/ 100 = 1% 1/ 100 = 1% 178.254.192.14 0/ 100 = 0% | 4 4ms 1/ 100 = 1% 0/ 100 = 0% 178.254.192.169 99/ 100 = 99% | The pathping doesn't seem to reach our servers, but before it stops it already shows some packet loss in these hops I've quoted. I would recommend contacting your internet provider so they can investigate and make sure everything is working correctly. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network Disconnect when entering a game(9) | February-22-2016 2:23 AM PST (9 years ago) |
| We have no knowledge of an issue with patch 2.4 that causes connectivity issues. We always monitor our infrastructure, and if there's any evidence of a possible issue in our side, we do investigate. However, your pathping clearly shows small packet losses outside of our network, so it's important that you contact your provider so they investigate since we cannot investigate potential issues outside of our network. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
