 | Stuck at Authenticating Credentials(1) | Category: Technical SupportFebruary-16-2016 7:24 PM PST (9 years ago)  |
| Here is my looking glass results: PING: PING 69.181.97.141 (69.181.97.141) 56(84) bytes of data. 17/02/2016 03:18:26 UTC -------------------- TRACEROUTE: traceroute to 69.181.97.141 (69.181.97.141), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.474 ms 0.570 ms 0.650 ms 2 * * * 3 12.129.248.117 (12.129.248.117) 0.330 ms * * 4 12.129.193.241 (12.129.193.241) 0.327 ms 0.421 ms 0.530 ms 5 12.122.251.185 (12.122.251.185) 1.118 ms 1.129 ms 1.131 ms 6 cr1.la2ca.ip.att.net (12.122.85.34) 4.544 ms 4.159 ms 4.138 ms 7 ggr2.la2ca.ip.att.net (12.122.128.97) 3.137 ms 3.131 ms 3.131 ms 8 192.205.37.26 (192.205.37.26) 2.059 ms 2.249 ms 2.254 ms 9 hu-0-5-0-0-cr02.losangeles.ca.ibone.comcast.net (68.86.83.17) 3.616 ms hu-0-5-0-1-cr02.losangeles.ca.ibone.comcast.net (68.86.83.21) 3.567 ms hu-0-5-0-2-cr02.losangeles.ca.ibone.comcast.net (68.86.83.25) 3.756 ms 10 * * * 11 be-7922-ar01.santaclara.ca.sfba.comcast.net (68.86.90.94) 11.193 ms 11.199 ms 11.576 ms 12 hu-0-5-0-1-sur03.oakland.ca.sfba.comcast.net (68.85.57.62) 13.243 ms 13.214 ms 13.055 ms 13 te-6-0-acr05.oakland.ca.sfba.comcast.net (68.85.190.70) 13.310 ms te-6-1-acr05.oakland.ca.sfba.comcast.net (68.85.217.178) 13.941 ms 13.898 ms 14 * * * 15 * * * 17/02/2016 03:18:26 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.4 0.3 1.1 0.2 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 12.129.248.117 0.0% 10 0.3 2.9 0.3 15.2 5.4 4. 12.129.193.241 0.0% 10 0.4 19.4 0.3 167.1 52.1 5. 12.122.251.185 0.0% 10 1.0 5.0 1.0 39.4 12.1 6. cr1.la2ca.ip.att.net 0.0% 10 3.4 3.2 1.3 4.6 1.0 17/02/2016 03:18:26 UTC -------------------- | ||
 | Stuck at Authenticating Credentials(2) | February-17-2016 2:47 AM PST (9 years ago) |
| Hello itsDchlorine, If you still have the issue, please make sure you follow all the steps in this article, including advanced: battle.net/support/article/611 If the issue persists after that, it would help if you could provide us with this information: - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
