Avatar of Twiztidklown #1177
Twiztidklown #1177
Network Disconnect. Specific build(1)Category: Technical SupportFebruary-9-2016 5:44 AM PST (9 years ago) Go to Blizzard forum post
So I have ran into a little issue on my desktop PC i have tried 2 different networks and while running the firebird's set for the dungeon I will get d/c. I can also get this to happen with an energy twister build. I have used 2 different network adapters to connect using wifi and only have the issue with diablo using a specific build. If i use my laptop I have no issues with connectivity so where does this issue lie with my hardware and why does it only happen under a certain build that i'm using. I have many hours in this game with both my barbarian and wizard but when I choose to spec energy twister i will get d/c also when I am trying to do the set dungeon for firebird's.. I have rolled back video drivers on my evga 980 ti SC with no luck. I have reinstalled and used the repair/fix with no luck. This is driving me mad and will and stop my playing if this cannot be corrected. Thanks

Machine name: DESKTOP-90BPT6I
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.160104-1507)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 08/10/15 16:20:14 Ver: 05.06.05
Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16284MB RAM
Page File: 2236MB used, 16480MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

Video Card-
Card name: NVIDIA GeForce GTX 980 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 980 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_17C8&SUBSYS_49953842&REV_A1
Display Memory: 14189 MB
Dedicated Memory: 6047 MB
Shared Memory: 8142 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
Monitor Name: SyncMaster T260HD(Digital)
Monitor Model: SyncMaster
Monitor Id: SAM03F4
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6143 (English)
Driver Version: 10.18.13.6143
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 12/16/2015 09:59:13, 17104016 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5488-11CF-0D4C-98691CC2C735}
Vendor ID: 0x10DE
Device ID: 0x17C8
SubSys ID: 0x49953842
Revision ID: 0x00A1
Driver Strong Name: oem81.inf:0f066de3672d1ed2:Section044:10.18.13.6143:pci\ven_10de&dev_17c8
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

City/Country: West Jordan/Utah/USA
- Internet Provider: Centurylink

Here is the looking glass
TRACEROUTE:
traceroute to 97.117.120.82 (97.117.120.82), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.425 ms 0.518 ms 0.623 ms
2 * * *
3 12.129.199.181 (12.129.199.181) 0.364 ms * *
4 206.16.68.41 (206.16.68.41) 19.042 ms 19.065 ms 19.210 ms
5 12-122-254-229.attens.net (12.122.254.229) 1.059 ms 1.078 ms 1.083 ms
6 cr1.la2ca.ip.att.net (12.122.85.34) 2.579 ms 2.191 ms 5.012 ms
7 ggr2.la2ca.ip.att.net (12.122.128.97) 2.130 ms 2.143 ms 2.145 ms
8 los-brdr-01.inet.qwest.net (63.146.27.101) 1.426 ms 1.449 ms 1.361 ms
9 * * *
10 207-108-177-110.slkc.qwest.net (207.108.177.110) 26.391 ms 26.401 ms 26.399 ms
11 97-117-120-82.slkc.qwest.net (97.117.120.82) 48.913 ms 49.192 ms 49.142 ms
12 97-117-120-82.slkc.qwest.net (97.117.120.82) 49.834 ms 50.935 ms 50.293 ms

09/02/2016 13:11:18 UTC
--------------------

PING:
PING 97.117.120.82 (97.117.120.82) 56(84) bytes of data.
64 bytes from 97.117.120.82: icmp_seq=1 ttl=52 time=49.3 ms
64 bytes from 97.117.120.82: icmp_seq=2 ttl=52 time=50.0 ms
64 bytes from 97.117.120.82: icmp_seq=3 ttl=52 time=49.5 ms
64 bytes from 97.117.120.82: icmp_seq=4 ttl=52 time=51.0 ms

09/02/2016 13:11:18 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 46.4 5.1 0.4 46.4 14.5
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 12.129.199.181 0.0% 10 153.6 34.4 0.3 153.6 60.1
4. 206.16.68.41 0.0% 10 0.5 17.7 0.4 104.0 35.2
5. 12-122-254-229.attens.net 0.0% 10 1.1 4.3 1.1 25.6 7.6
6. cr1.la2ca.ip.att.net 0.0% 10 5.0 3.9 2.2 6.1 1.4

09/02/2016 13:11:18 UTC
--------------------

Tracing route to 12.129.222.10 over a maximum of 30 hops

0 DESKTOP-90BPT6I.Home [192.168.0.44]
1 192.168.0.1
2 207-108-176-14.slkc.qwest.net [207.108.176.14]
3 slcy-agw1.inet.qwest.net [207.108.177.105]
4 sjp-brdr-05.inet.qwest.net [67.14.34.98]
5 192.205.32.85
6 cr2.sffca.ip.att.net [12.122.149.146]
7 12.123.244.69
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-90BPT6I.Home [192.168.0.44]
2/ 100 = 2% |
1 11ms 6/ 100 = 6% 4/ 100 = 4% 192.168.0.1
0/ 100 = 0% |
2 48ms 2/ 100 = 2% 0/ 100 = 0% 207-108-176-14.slkc.qwest.net [207.108.176.14]
0/ 100 = 0% |
3 40ms 2/ 100 = 2% 0/ 100 = 0% slcy-agw1.inet.qwest.net [207.108.177.105]
1/ 100 = 1% |
4 64ms 5/ 100 = 5% 2/ 100 = 2% sjp-brdr-05.inet.qwest.net [67.14.34.98]
0/ 100 = 0% |
5 68ms 3/ 100 = 3% 0/ 100 = 0% 192.205.32.85
97/ 100 = 97% |
6 --- 100/ 100 =100% 0/ 100 = 0% cr2.sffca.ip.att.net [12.122.149.146]
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% 12.123.244.69

Trace complete.

Here is the log information at crash
{icon:SetDungeon_MasteryAlert_ForFontIcon,2} Game difficulty has no effect on dungeon difficulty.
2016.02.09 06:08:16.702059000 Initializing client world p4_SetDung_Wiz_Firebird...
2016.02.09 06:08:16.704736000 Enabling loading screen for 4, 4
2016.02.09 06:08:16.717101100 Disposing UI for World
2016.02.09 06:08:16.729738800 Disabling loading screen for 1, 4
2016.02.09 06:08:17.162243200 Disabling loading screen for 2, 4
2016.02.09 06:08:17.168129300 Disabling loading screen for 4, 0
2016.02.09 06:08:38.920273400 >>> PinkSock BnetGuild::RequestGuildNewsList_TryRequestNow guildId=305982 wasNewNewsAvailable=1 isUserInitiated=0 waitedMs=0
2016.02.09 06:08:38.926111700 SendGuildMessage hero:PinkSock id:76 count:0
2016.02.09 06:08:49.507416700 >>> PinkSock BnetGuild::RequestGuildNewsList_TryRequestNow guildId=305982 wasNewNewsAvailable=0 isUserInitiated=0 waitedMs=0
2016.02.09 06:08:49.513169500 SendGuildMessage hero:PinkSock id:76 count:1
2016.02.09 06:08:53.457731300 >>> PinkSock BnetGuild::RequestGuildNewsList_TryRequestNow guildId=305982 wasNewNewsAvailable=0 isUserInitiated=0 waitedMs=0
2016.02.09 06:08:53.463335600 SendGuildMessage hero:PinkSock id:76 count:2
2016.02.09 06:10:12.444570900 ClientSocket Disconnect
2016.02.09 06:10:12.450015000 UIStartup_ClientDisconnected msg=The game connection has been lost: your client has been disconnected from the server.
2016.02.09 06:10:12.455169800 getpeername failed: Descriptor is not a socket.
2016.02.09 06:10:12.460045100 Disabling loading screen for 31, 0
2016.02.09 06:10:12.465019300 >>> PinkSock ===== Battle.net SetD3GameServerDisconnected (expected=0) ===== The game connection has been lost: your client has been disconnected from the server.
2016.02.09 06:10:12.470018400 >>> PinkSock ---------------- ModalNotificationManager::SetOkNotification: The game connection has been lost: your client has been disconnected from the server.
2016.02.09 06:10:13.972331800 GameDisposeGames()
Avatar of Delmoryth
Delmoryth
Network Disconnect. Specific build(2)February-10-2016 3:04 AM PST (9 years ago) Go to Blizzard forum post
Posted by: Twiztidklown

Driver Date/Size: 12/16/2015 09:59:13, 17104016 bytes

Make sure both your Windows and drivers are fully up to date:
battle.net/support/article/200576

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