Avatar of JakeUpfield #2369
JakeUpfield #2369
Rift Loading screens freezing(1)Category: Technical SupportJanuary-15-2016 12:30 PM PST (9 years ago) Go to Blizzard forum post
For some reason when I enter some rifts the diablo loading screen stays over the top as I can still play but obviously not see. I don't know why this is happening does someone have an answer?

Cheers Jake

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)<br> Language: English (Regional Setting: English)<br>System Manufacturer: MSI<br> System Model: MS-7673<br> BIOS: BIOS Date: 08/01/12 15:53:14 Ver: 04.06.04<br> Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.4GHz<br> Memory: 4096MB RAM<br>Available OS Memory: 4066MB RAM<br> Page File: 6736MB used, 1394MB available<br> Windows Dir: C:\Windows<br> DirectX Version: DirectX 11<br>DX Setup Parameters: Not found<br> User DPI Setting: Using System DPI<br> System DPI Setting: 96 DPI (100 percent)<br> DWM DPI Scaling: Disabled<br> DxDiag Version: 6.01.7601.17514 32bit Unicode<br><br>------------<br>DxDiag Notes<br>------------<br> Display Tab 1: No problems found.<br> Sound Tab 1: No problems found.<br> Sound Tab 2: No problems found.<br> Sound Tab 3: No problems found.<br> Input Tab: No problems found.<br><br>--------------------<br>DirectX Debug Levels<br>--------------------<br>Direct3D: 0/4 (retail)<br>DirectDraw: 0/4 (retail)<br>DirectInput: 0/5 (retail)<br>DirectMusic: 0/5 (retail)<br>DirectPlay: 0/9 (retail)<br>DirectSound: 0/5 (retail)<br>DirectShow: 0/6 (retail)<br><br>---------------<br>Display Devices<br>---------------<br> Card name: AMD Radeon HD 6800 Series<br> Manufacturer: Advanced Micro Devices, Inc.<br> Chip type: AMD Radeon Graphics Processor (0x6738)<br> DAC type: Internal DAC(400MHz)<br> Device Key: Enum\PCI\VEN_1002&amp;DEV_6738&amp;SUBSYS_24501462&amp;REV_00<br> Display Memory: 2792 MB<br> Dedicated Memory: 1015 MB<br> Shared Memory: 1777 MB<br> Current Mode: 1920 x 1080 (32 bit) (60Hz)<br> Monitor Name: Generic PnP Monitor<br> Monitor Model: VS248<br> Monitor Id: ACI2498<br> Native Mode: 1920 x 1080(p) (60.000Hz)<br> Output Type: HD15<br> Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll<br>Driver File Version: 8.17.0010.1333 (English)<br> Driver Version: 14.501.1003.0<br> DDI Version: 11<br> Driver Model: WDDM 1.1<br> Driver Attributes: Final Retail<br> Driver Date/Size: 11/21/2014 03:44:20, 1348928 bytes<br> WHQL Logo'd: Yes<br> WHQL Date Stamp: <br> Device Identifier: {D7B71EE2-2478-11CF-E772-5A04BEC2C535}<br> Vendor ID: 0x1002<br> Device ID: 0x6738<br> SubSys ID: 0x24501462<br> Revision ID: 0x0000<br> Driver Strong Name: oem67.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:14.501.1003.0:pci\ven_1002&amp;dev_6738<br> Rank Of Driver: 00E62001<br> Video Accel: ModeMPEG2_A ModeMPEG2_C <br> Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive <br> {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch <br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY <br> {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive <br> {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch <br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY <br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive <br> {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive <br> {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive <br> {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch <br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY <br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br/> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=<br> D3D9 Overlay: Not Supported<br> DXVA-HD: Not Supported<br> DDraw Status: Enabled<br> D3D Status: Enabled<br> AGP Status: Enabled<br><br>-------------<br>Sound Devices<br>-------------<br> Description: Speakers (Logitech G430 Gaming Headset)<br> Default Sound Playback: Yes<br> Default Voice Playback: Yes<br> Hardware ID: USB\VID_046D&amp;PID_0A4D&amp;REV_0120&amp;MI_00<br> Manufacturer ID: 65535<br> Product ID: 65535<br> Type: WDM<br> Driver Name: USBAUDIO.sys<br> Driver Version: 6.01.7601.18208 (English)<br> Driver Attributes: Final Retail<br> WHQL Logo'd: Yes<br> Date and Size: 7/12/2013 11:40:58, 109824 bytes<br> Other Files: <br> Driver Provider: Logitech, Inc.<br> HW Accel Level: Basic<br> Cap Flags: 0xF1F<br> Min/Max Sample Rate: 100, 200000<br>Static/Strm HW Mix Bufs: 1, 0<br> Static/Strm HW 3D Bufs: 0, 0<br> HW Memory: 0<br> Voice Management: No<br> EAX(tm) 2.0 Listen/Src: No, No<br> I3DL2(tm) Listen/Src: No, No<br>Sensaura(tm) ZoomFX(tm): No<br><br> Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)<br> Default Sound Playback: No<br> Default Voice Playback: No<br> Hardware ID: HDAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0892&amp;SUBSYS_14627673&amp;REV_1003<br> Manufacturer ID: 1<br> Product ID: 100<br> Type: WDM<br> Driver Name: RTKVHD64.sys<br> Driver Version: 6.00.0001.6293 (English)<br> Driver Attributes: Final Retail<br> WHQL Logo'd: n/a<br> Date and Size: 1/18/2011 13:12:34, 2719336 bytes<br> Other Files: <br> Driver Provider: Realtek Semiconductor Corp.<br> HW Accel Level: Basic<br> Cap Flags: 0xF1F<br> Min/Max Sample Rate: 100, 200000<br>Static/Strm HW Mix Bufs: 1, 0<br> Static/Strm HW 3D Bufs: 0, 0<br> HW Memory: 0<br> Voice Management: No<br> EAX(tm) 2.0 Listen/Src: No, No<br> I3DL2(tm) Listen/Src: No, No<br>Sensaura(tm) ZoomFX(tm): No<br><br> Description: Realtek Digital Output (Realtek High Definition Audio)<br> Default Sound Playback: No<br> Default Voice Playback: No<br> Hardware ID: HDAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0892&amp;SUBSYS_14627673&amp;REV_1003<br> Manufacturer ID: 1<br> Product ID: 100<br> Type: WDM<br> Driver Name: RTKVHD64.sys<br> Driver Version: 6.00.0001.6293 (English)<br> Driver Attributes: Final Retail<br> WHQL Logo'd: n/a<br> Date and Size: 1/18/2011 13:12:34, 2719336 bytes<br> Other Files: <br> Driver Provider: Realtek Semiconductor Corp.<br> HW Accel Level: Basic<br> Cap Flags: 0xF1F<br> Min/Max Sample Rate: 100, 200000<br>Static/Strm HW Mix Bufs: 1, 0<br> Static/Strm HW 3D Bufs: 0, 0<br> HW Memory: 0<br> Voice Management: No<br> EAX(tm) 2.0 Listen/Src: No, No<br> I3DL2(tm) Listen/Src: No, No<br>Sensaura(tm) ZoomFX(tm): No<br><br>---------------------<br>Sound Capture Devices<br>---------------------<br> Description: Microphone (Logitech G430 Gaming Headset)<br> Default Sound Capture: Yes<br> Default Voice Capture: Yes<br> Driver Name: USBAUDIO.sys<br> Driver Version: 6.01.7601.18208 (English)<br> Driver Attributes: Final Retail<br> Date and Size: 7/12/2013 11:40:58, 109824 bytes<br> Cap Flags: 0x1<br> Format Flags: 0xFFFFF<br><br>-------------------<br>DirectInput Devices<br>-------------------<br> Device Name: Mouse<br> Attached: 1<br> Controller ID: n/a<br>Vendor/Product ID: n/a<br> FF Driver: n/a<br><br> Device Name: Keyboard<br> Attached: 1<br> Controller ID: n/a<br>Vendor/Product ID: n/a<br> FF Driver: n/a<br><br> Device Name: Logitech G430 Gaming Headset<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0x0A4D<br> FF Driver: n/a<br><br> Device Name: Gaming Mouse G402<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC07E<br> FF Driver: n/a<br><br> Device Name: Gaming Mouse G402<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC07E<br> FF Driver: n/a<br><br> Device Name: Gaming Mouse G402<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC07E<br> FF Driver: n/a<br><br> Device Name: Gaming Mouse G402<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC07E<br> FF Driver: n/a<br><br> Device Name: G19 Gaming Keyboard<br/> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC228<br> FF Driver: n/a<br><br> Device Name: G19 Gaming Keyboard<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC228<br> FF Driver: n/a<br><br> Device Name: G19 Gaming Keyboard (Macro interface)<br> Attached: 1<br> Controller ID: 0x0<br>Vendor/Product ID: 0x046D, 0xC229<br> FF Driver: n/a<br><br>Poll w/ Interrupt: No<br><br>-----------<br>USB Devices<br>-----------<br>+ USB Root Hub<br>| Vendor/Product ID: 0x8086, 0x1C2D<br>| Matching Device ID: usb\root_hub20<br>| Service: usbhub<br>| <br>+-+ Generic USB Hub<br>| | Vendor/Product ID: 0x8087, 0x0024<br>| | Location: Port_#0001.Hub_#0001<br>| | Matching Device ID: usb\class_09<br>| | Service: usbhub<br>| | <br>| +-+ Generic USB Hub<br>| | | Vendor/Product ID: 0x05E3, 0x0607<br>| | | Location: Port_#0004.Hub_#0003<br>| | | Matching Device ID: usb\class_09<br>| | | Service: usbhub<br><br>----------------<br>Gameport Devices<br>----------------<br><br>------------<br>PS/2 Devices<br>------------<br>+ HID Keyboard Device<br>| Vendor/Product ID: 0x046D, 0xC07E<br>| Matching Device ID: hid_device_system_keyboard<br>| Service: kbdhid<br>| <br>+ HID Keyboard Device<br>| Vendor/Product ID: 0x046D, 0xC228<br>| Matching Device ID: hid_device_system_keyboard<br>| Service: kbdhid<br>| <br>+ HID Keyboard Device<br>| Vendor/Product ID: 0x046D, 0xC229<br>| Matching Device ID: hid_device_system_keyboard<br>| Service: kbdhid<br>| <br>+ HID Keyboard Device<br>| Vendor/Product ID: 0x046D, 0xC232<br>| Matching Device ID: hid_device_system_keyboard<br>| Service: kbdhid<br>| <br>+ Terminal Server Keyboard Driver<br>| Matching Device ID: root\rdp_kbd<br>| Upper Filters: kbdclass<br>| Service: TermDD<br>| <br>+ HID-compliant mouse<br>| Vendor/Product ID: 0x046D, 0xC07E<br>| Matching Device ID: hid_device_system_mouse<br>| Service: mouhid<br>| <br>+ HID-compliant mouse<br>| Vendor/Product ID: 0x046D, 0xC231<br>| Matching Device ID: hid_device_system_mouse<br>| Service: mouhid<br>| <br>+ Terminal Server Mouse Driver<br>| Matching Device ID: root\rdp_mou<br>| Upper Filters: mouclass<br>| Service: TermDD<br><br>------------------------<br>Disk &amp; DVD/CD-ROM Drives<br>------------------------<br> Drive: C:<br> Free Space: 17.1 GB<br>Total Space: 228.8 GB<br>File System: NTFS<br> Model: KINGSTON SV300S37A240G ATA Device<br><br> Drive: E:<br> Free Space: 73.3 GB<br>Total Space: 132.2 GB<br>File System: NTFS<br> Model: Maxtor 6V160E0 ATA Device<br><br> Drive: F:<br> Free Space: 13.4 GB<br>Total Space: 20.4 GB<br>File System: FAT32<br> Model: Maxtor 6V160E0 ATA Device<br><br> Drive: G:<br> Free Space: 0.0 GB<br>Total Space: 0.1 GB<br>File System: NTFS<br> Model: SAMSUNG HD103SJ ATA Device<br><br> Drive: H:<br> Free Space: 395.1 GB<br>Total Space: 953.8 GB<br>File System: NTFS<br> Model: SAMSUNG HD103SJ ATA Device<br><br> Drive: D:<br> Model: HL-DT-ST DVDRAM GH22NS50 ATA Device<br> Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes<br><br>--------------<br>System Devices<br>--------------<br> Name: Renesas Electronics USB 3.0 Host Controller<br>Device ID: PCI\VEN_1033&amp;DEV_0194&amp;SUBSYS_76731462&amp;REV_03\4&amp;3083804C&amp;0&amp;00E5<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22<br>Device ID: PCI\VEN_8086&amp;DEV_1C22&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;FB<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00<br>Device ID: PCI\VEN_8086&amp;DEV_1C00&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;FA<br> Driver: n/a<br><br> Name: High Definition Audio Controller<br>Device ID: PCI\VEN_1002&amp;DEV_AA88&amp;SUBSYS_AA881462&amp;REV_00\4&amp;7768020&amp;0&amp;0108<br> Driver: n/a<br><br> Name: High Definition Audio Controller<br>Device ID: PCI\VEN_8086&amp;DEV_1C20&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;D8<br> Driver: n/a<br><br> Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101<br>Device ID: PCI\VEN_8086&amp;DEV_0101&amp;SUBSYS_76811462&amp;REV_09\3&amp;11583659&amp;0&amp;08<br> Driver: n/a<br><br> Name: AMD Radeon HD 6800 Series<br>Device ID: PCI\VEN_1002&amp;DEV_6738&amp;SUBSYS_24501462&amp;REV_00\4&amp;7768020&amp;0&amp;0008<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E<br>Device ID: PCI\VEN_8086&amp;DEV_1C1E&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E7<br> Driver: n/a<br><br> Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100<br>Device ID: PCI\VEN_8086&amp;DEV_0100&amp;SUBSYS_76811462&amp;REV_09\3&amp;11583659&amp;0&amp;00<br> Driver: n/a<br><br> Name: Intel(R) 82801 PCI Bridge - 244E<br>Device ID: PCI\VEN_8086&amp;DEV_244E&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E4<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C<br>Device ID: PCI\VEN_8086&amp;DEV_1C1C&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E6<br> Driver: n/a<br><br> Name: PCI standard PCI-to-PCI bridge<br>Device ID: PCI\VEN_1B21&amp;DEV_1080&amp;SUBSYS_76731462&amp;REV_01\4&amp;1B0BEF1&amp;0&amp;00E4<br> Driver: n/a<br><br> Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46<br>Device ID: PCI\VEN_8086&amp;DEV_1C46&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;F8<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A<br>Device ID: PCI\VEN_8086&amp;DEV_1C1A&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E5<br> Driver: n/a<br><br> Name: VIA 1394 OHCI Compliant Host Controller<br>Device ID: PCI\VEN_1106&amp;DEV_3403&amp;SUBSYS_673D1462&amp;REV_01\4&amp;2A460A7B&amp;0&amp;00E7<br> Driver: n/a<br><br> Name: Intel(R) Management Engine Interface <br>Device ID: PCI\VEN_8086&amp;DEV_1C3A&amp;SUBSYS_76731462&amp;REV_04\3&amp;11583659&amp;0&amp;B0<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16<br>Device ID: PCI\VEN_8086&amp;DEV_1C16&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E3<br> Driver: n/a<br><br> Name: Realtek PCIe GBE Family Controller<br>Device ID: PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_76731462&amp;REV_06\4&amp;1AAEAA1B&amp;0&amp;00E6<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D<br>Device ID: PCI\VEN_8086&amp;DEV_1C2D&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;D0<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10<br>Device ID: PCI\VEN_8086&amp;DEV_1C10&amp;SUBSYS_76731462&amp;REV_B5\3&amp;11583659&amp;0&amp;E0<br> Driver: n/a<br><br> Name: Renesas Electronics USB 3.0 Host Controller<br>Device ID: PCI\VEN_1033&amp;DEV_0194&amp;SUBSYS_76731462&amp;REV_03\4&amp;C8D7F41&amp;0&amp;00E3<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26<br>Device ID: PCI\VEN_8086&amp;DEV_1C26&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;E8<br> Driver: n/a<br><br> Name: Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08<br>Device ID: PCI\VEN_8086&amp;DEV_1C08&amp;SUBSYS_76731462&amp;REV_05\3&amp;11583659&amp;0&amp;FD<br> Driver: n/a<br><br>------------------<br>DirectShow Filters<br>------------------<br><br>DirectShow Filters:<br>WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514<br>WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514<br>WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514<br>MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385<br>Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385<br>WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514<br>WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221<br>Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385<br>Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385<br>CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226<br>CT Upsampler filter,0x00100000,1,1,Upsample.ax,2.00.0005.0000<br>ATI Ticker,0x00200000,0,1,Ticker.ax,<br>Cyberlink Track Filter,0x00200000,1,1,YCTrack.ax,1.01.0000.0222<br>CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314<br>DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514<br>CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321<br>Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741<br>WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514<br>Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514<br>AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741<br>VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911<br>Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037<br>Creative Recording Wav_Asio Filter,0x00400000,0,1,AudioRec.ax,1.00.0002.0000<br>AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528<br>CT Time-Scaling filter,0x00100000,1,1,TimeScal.ax,2.03.0009.0000<br>StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741<br>MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741<br>SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310<br>VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514<br>ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.30.0000.41120<br>AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.30.0000.41120<br>MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528<br>Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514<br>YC_EVRWindow,0x00200000,0,0,YCEvr.dll,1.00.0001.4504<br>SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514<br>Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741<br>CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328<br>P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601<br>MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741<br>MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,<br>DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514<br>Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741<br>CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030<br>CT Karaoke filter,0x00100000,1,1,Karaoke.ax,2.00.0012.0000<br>CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017<br>Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514<br>Creative AC3 Source Filter,0x00400000,0,1,AC3Srcu.ax,3.02.0001.0000<br>CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307<br>CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301<br>ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008<br>CT PDP filter,0x00100000,1,1,PDP.ax,1.00.0008.0000<br>AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741<br>Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741<br>MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412<br>Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741<br>Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741<br>Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741<br>CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625<br>AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.30.0000.41120<br>VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514<br>CT SmartVolumeManagement filter,0x00100000,1,1,DSCompr.ax,1.00.0008.0000<br>Creative Audio Gain Filter,0x00200000,1,1,AudGain.ax,1.00.0000.0000<br>WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514<br>CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301<br>VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514<br>Creative Flac Source Filter,0x00400000,0,1,FlacSrcu.ax,1.00.0002.0000<br>MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,<br>File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514<br>Creative MLP Source Filter,0x00400000,0,1,MlpSrcu.ax,3.01.0000.0000<br>Creative File Reader Filter,0x00400000,0,1,FilReadu.ax,1.00.0006.0000<br>iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514<br>iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514<br>Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016<br>CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017<br>AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>CT HPVirtualizer filter,0x00100000,1,1,Virtual.ax,1.00.0000.0000<br>Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122<br>CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017<br>CyberLink TL MPEG Splitter,0x00200000,1,2,YCTLMSplter.ax,3.02.0000.2219<br>CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321<br>DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741<br>MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,<br>Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741<br>CT CMSS3 filter,0x00100000,1,1,CMSS3.ax,3.00.0013.0000<br>AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741<br>RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,<br>Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514<br>WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514<br>MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528<br>Creative Ogg Source Filter,0x00400000,0,1,OggSrcu.ax,1.00.0001.0000<br>DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514<br>Creative NVF Filter,0x00400000,0,1,NvfSrcu.ax,3.01.0001.0000<br>Noise Reduction,0x00100000,1,1,NoisRedu.ax,3.00.0007.0000<br>SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501<br>Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501<br>CyberLink WebCamera NULL Render,0x00200000,0,0,YCWEBCAMERARENDER.ax,2.00.8320.3402<br>Creative Quick Time Source Filter,0x00400000,0,1,QtSrc.ax,1.00.0001.0000<br>MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514<br>Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514<br>CyberLink Video Regulator,0x00200000,1,1,YCRgl.ax,3.00.0000.1228<br>StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212<br>Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514<br>Creative WMA Source Filter,0x00400000,0,1,WmaSrc.ax,3.02.0000.0000<br>Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741<br>CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219<br>AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741<br>CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723<br>AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741<br>Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741<br>CyberLink WMV Dumper,0x00200000,2,0,YCWMVDump.ax,1.00.0000.2625<br>AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000<br>StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528<br>AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514<br>Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741<br>File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741<br>File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741<br>P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818<br>P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815<br>Creative CDDA Source Filter,0x00400000,0,1,CDDA.ax,3.00.0003.0000<br>Memory Buffered Filter,0x00200000,1,0,MemoryBufferedFilter.dll,<br>Creative Internet Source Filter,0x00400000,0,1,InetSrcu.ax,1.01.0000.0000<br>Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514<br>Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741<br>BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669<br>MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741<br>CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929<br><br>WDM Streaming Tee/Splitter Devices:<br>Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br><br>Video Compressors:<br>WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385<br>WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385<br>MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385<br>DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514<br>MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741<br>Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514<br>Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514<br>Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514<br>Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514<br>Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514<br><br>Audio Compressors:<br>WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385<br>WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385<br>ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.30.0000.41120<br>IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741<br>MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741<br><br>Audio Capture Sources:<br>Microphone (Logitech G430 Gamin,0x00200000,0,0,qcap.dll,6.06.7601.17514<br><br>PBDA CP Filters:<br>PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528<br>PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528<br>PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528<br><br>Midi Renderers:<br>Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741<br>Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741<br><br>WDM Streaming Capture Devices:<br>Line in at front panel (Green),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Mic in at front panel (Pink),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Line in at rear panel (black),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Line in at rear panel (Blue),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Line in at rear panel (Green),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Line in at rear panel (Grey),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Line in at rear panel (Orange),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Mic in at rear panel (Pink),0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Realtek HD Audio CD input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Logitech G430 Gaming Headset,0x00200000,2,2,ksproxy.ax,6.01.7601.17514<br><br>WDM Streaming Rendering Devices:<br>Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Realtek HD Audio 2nd output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br>Logitech G430 Gaming Headset,0x00200000,2,2,ksproxy.ax,6.01.7601.17514<br><br>BDA Network Providers:<br>Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514<br>Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514<br>Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514<br>Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514<br>Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514<br><br>Video Capture Sources:<br>CyberLink Web Camera Filter,0x00200000,0,1,YCWebCameraSource.ax,2.00.8320.3402<br><br>Multi-Instance Capable VBI Codecs:<br>VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514<br><br>BDA Transport Information Renderers:<br>BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669<br>MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514<br><br>BDA CP/CA Filters:<br>Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708<br>Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708<br>PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708<br>XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708<br><br>WDM Streaming Communication Transforms:<br>Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514<br><br>Audio Renderers:<br>Speakers (Logitech G430 Gaming ,0x00200000,1,0,quartz.dll,6.06.7601.18741<br>Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741<br>Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741<br>DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741<br>DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741<br>DirectSound: Speakers (Logitech G430 Gaming Headset),0x00200000,1,0,quartz.dll,6.06.7601.18741<br>Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.18741<br>Realtek Digital Output(Optical),0x00200000,1,0,quartz.dll,6.06.7601.18741<br><br>---------------<br>EVR Power Information<br>---------------<br>Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) <br> Quality Flags: 2576<br> Enabled:<br> Force throttling<br> Allow half deinterlace<br> Allow scaling<br> Decode Power Usage: 100<br> Balanced Flags: 1424<br> Enabled:<br> Force throttling<br> Allow batching<br> Force half deinterlace<br> Force scaling<br> Decode Power Usage: 50<br> PowerFlags: 1424<br> Enabled:<br> Force throttling<br> Allow batching<br> Force half deinterlace<br> Force scaling<br> Decode Power Usage: 0
Avatar of Delmoryth
Delmoryth
Rift Loading screens freezing(3)January-16-2016 6:58 AM PST (9 years ago) Go to Blizzard forum post
@Jakeupfield

\ Driver Date/Size: 11/21/2014 03:44:20, 1348928 bytes
I would start by updating the graphic card drivers, since they seem to be very old. Make also sure your operative system is fully up to date:
battle.net/support/article/200576

@Nidhugg

Please follow the steps on this article, including advanced:
battle.net/support/article/6300064

If the issue persists, please create a DxDiag file and paste the content on the thread:
battle.net/support/article/200581

Please use the Code Blocks function when including the contents of the file:

- Press the button pre on top of the space where you normally write your message.
- Paste the content of your file between the square brackets ][

Example:
[ code]<Contents of the file>[/code ]

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Avatar of Delmoryth
Delmoryth
Rift Loading screens freezing(5)January-17-2016 6:34 AM PST (9 years ago) Go to Blizzard forum post
Glad to hear it's solved, hope you enjoy the game. :)

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