 | Unable to play.(1) | Category: Technical SupportJanuary-29-2016 6:40 AM PST (9 years ago)  |
| Unable to play D3. Can open battle.net desktop app and connect. Launch game and login ok. Select character ok. As soon as I try and start a game I appear in town then get the following error msg. 'NETWORK DISCONNECT - The game connection has been lost; your client has been disconnected from the server'. Any ideas? tracert Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 5 ms 3 ms 2 ms BThomehub.home [192.168.1.254] 2 9 ms 9 ms 9 ms 217.32.141.144 3 9 ms 8 ms 8 ms 217.32.141.206 4 12 ms 12 ms 12 ms 212.140.235.66 5 11 ms 13 ms 12 ms 31.55.164.203 6 12 ms 11 ms 11 ms 31.55.164.109 7 14 ms 11 ms 11 ms 109.159.248.199 8 16 ms 18 ms 17 ms core2-te0-15-0-15.ealing.ukcore.bt.net [109.159.248.162] 9 19 ms 18 ms 22 ms peer6-te0-0-0-20.telehouse.ukcore.bt.net [109.159.254.38] 10 20 ms 18 ms 19 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236] 11 19 ms 20 ms 17 ms 213.248.82.249 12 16 ms 16 ms 16 ms ldn-bb3-link.telia.net [80.91.249.131] 13 26 ms 24 ms 24 ms adm-bb3-link.telia.net [213.155.136.117] 14 24 ms 24 ms 24 ms adm-b2-link.telia.net [213.155.137.197] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. pathping Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 Home.home [192.168.1.78] 1 BThomehub.home [192.168.1.254] 2 217.32.141.144 3 217.32.141.206 4 212.140.235.66 5 31.55.164.203 6 31.55.164.109 7 109.159.248.199 8 core2-te0-3-0-15.ilford.ukcore.bt.net [109.159.248.26] 9 peer6-te0-10-0-11.telehouse.ukcore.bt.net [109.159.254.169] 10 t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236] 11 213.248.82.249 12 ldn-bb3-link.telia.net [80.91.249.131] 13 adm-bb3-link.telia.net [213.155.136.117] 14 adm-b2-link.telia.net [213.155.137.197] 15 * * * Computing statistics for 350 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Home.home [192.168.1.78] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254] 0/ 100 = 0% | 2 12ms 0/ 100 = 0% 0/ 100 = 0% 217.32.141.144 0/ 100 = 0% | 3 12ms 0/ 100 = 0% 0/ 100 = 0% 217.32.141.206 0/ 100 = 0% | 4 13ms 0/ 100 = 0% 0/ 100 = 0% 212.140.235.66 0/ 100 = 0% | 5 12ms 0/ 100 = 0% 0/ 100 = 0% 31.55.164.203 0/ 100 = 0% | 6 13ms 0/ 100 = 0% 0/ 100 = 0% 31.55.164.109 0/ 100 = 0% | 7 13ms 0/ 100 = 0% 0/ 100 = 0% 109.159.248.199 0/ 100 = 0% | 8 22ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-3-0-15.ilford.ukcore.bt.net [109.159.248.26] 0/ 100 = 0% | 9 18ms 0/ 100 = 0% 0/ 100 = 0% peer6-te0-10-0-11.telehouse.ukcore.bt.net [109.159.254.169] 0/ 100 = 0% | 10 20ms 0/ 100 = 0% 0/ 100 = 0% t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236] 0/ 100 = 0% | 11 19ms 0/ 100 = 0% 0/ 100 = 0% 213.248.82.249 0/ 100 = 0% | 12 20ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb3-link.telia.net [80.91.249.131] 0/ 100 = 0% | 13 26ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [213.155.136.117] 0/ 100 = 0% | 14 26ms 0/ 100 = 0% 0/ 100 = 0% adm-b2-link.telia.net [213.155.137.197] Trace complete. | ||
 | Unable to play.(4) | January-30-2016 7:00 AM PST (9 years ago) |
| Hey ShockTherapy, Happy to se it's working for you now! Should it happen again (I hope not!), please try to run the traceroute and pathping as soon as possible, so they might show what's going on. Also, the following information would come in handy: - Details of issue: - City/Country: - Internet Provider: - Traceroute (right after a disconnection) - Pathping (right after a disconnection) - Looking Glass report (ri ght after a disconnection) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
