 | 64 bit freezes too(1) | Category: Technical SupportJanuary-16-2016 5:44 AM PST (9 years ago)  |
| Game freezes in loading screens and in game. Never had this problem before 2.4. I run windows 7 64 bit. | ||
 | 64 bit freezes too(2) | January-16-2016 6:21 AM PST (9 years ago) |
| Hello Glitchy, The issue that caused the game to freeze for some players should be fixed by now. Let's try some troubleshooting steps to see if we can get it fixed for you. Please check this article and try every step, including the advanced: battle.net/support/article/6300064 If the issue persists, please create a DxDiag file and paste the content on the thread: battle.net/support/article/200581 Please use the Code Blocks function when including the contents of the file: - Press the button pre on top of the space where you normally write your message. - Paste the content of your file between the square brackets ][ Example: [ code]<Contents of the file>[/code ] ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| 64 bit freezes too(4) | February-20-2016 7:52 AM PST (9 years ago) |
| I'm happy to read that eveything is fine for you now Glitchy! Thanks for updating the thread, the information might be useful to other players in the same situation. :) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| 64 bit freezes too(6) | February-21-2016 3:01 AM PST (9 years ago) |
| We can still try to help you fix the issue if you want, Glitchy. Please follow the instructions on my previous response in this thread if you want to keep going with the troubleshooting. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| 64 bit freezes too(8) | February-22-2016 4:03 AM PST (9 years ago) |
| Hello Catweazle, It's not an automated response; my previous message contains troubleshooting steps that we need players to follow when there's an issue like this one. In a lot of cases these steps solve the issue, and even if there's a problem with the game itself, we need you to follow the steps to discard the most common reasons and then provide us with information in case we need to escalate the issue. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
