 | lag!(1) | Category: Technical SupportJanuary-30-2016 10:42 AM PST (9 years ago)  |
| does someone now if they are going to fix the lag/servers in diablo?.. | ||
 | lag!(2) | January-31-2016 1:06 AM PST (9 years ago) |
| Hello BLOMMAN, Right now we doesn't have knowledge of any issues with the servers that cause general lag. If you're experiencing high latency, please follow the steps in this article (including advanced): battle.net/support/article/611 If the issue persists, please provide us with the following information: - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| lag!(5) | February-1-2016 8:44 AM PST (9 years ago) |
| Could you please post a traceroute and pathping made in a moment of high latency as well? Sometimes they show extra information that can be important. It is important, however, to run them when you're experiencing the issue; otherwise they probably won't show anything out of the ordinary. - Tracer: battle.net/support/article/7648 - Pathping: battle.net/support/article/718 ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| lag!(9) | February-2-2016 3:03 AM PST (9 years ago) |
| @Exicucumber The thing is, when there's an issue in our end (our network or servers), usually it shows up either on the traceroute/pathping or in the Looking Glass. In your case no anomaly is showing anywhere at all, which is very unusual. You mentioned the lag happens at random times, what about the location/situation you're in? Do you notice the lag happens only in certain maps/activities, or is it random as well? On the other hand, have you tried any of the steps in this article? Things like repairing the game, flushing DNS/power cycling your network devices, updating OS/drivers and closing background applications would be nice to try in a case like this. @Jerkinator 3 1ms 1/ 100 = 1% 1/ 100 = 1% 62.61.156.174.generic-hostname.arrownet.dk [62.61.156.174] 0/ 100 = 0% | 4 1ms 1/ 100 = 1% 1/ 100 = 1% hor2-cr6.dk-tv.net [62.61.140.46] 0/ 100 = 0% | 5 8ms 1/ 100 = 1% 1/ 100 = 1% xe-7-2-0-0.alb2nqp7.dk.ip.tdc.net [176.22.248.249] There's packet loss from pretty early in the pathping. I would recommend contacting your internet provider so they can check why is there packet loss on those hops and investigate the issue. @Nadalleh 4 1ms 6/ 100 = 6% 4/ 100 = 4% 62.61.157.222.generic-hostname.arrownet.dk [62.61.157.222] 0/ 100 = 0% | 5 4ms 10/ 100 = 10% 8/ 100 = 8% 62.61.138.158.generic-hostname.arrownet.dk [62.61.138.158] 0/ 100 = 0% | 6 5ms 4/ 100 = 4% 2/ 100 = 2% TE2-2.10G.rc02-hor.aplus.dk [62.61.138.44] 0/ 100 = 0% | 7 4ms 3/ 100 = 3% 1/ 100 = 1% 62.61.140.41.generic-hostname.arrownet.dk [62.61.140.41] 0/ 100 = 0% | 8 5ms 5/ 100 = 5% 3/ 100 = 3% 62.61.140.25.generic-hostname.arrownet.dk [62.61.140.25] 0/ 100 = 0% | 9 9ms 6/ 100 = 6% 4/ 100 = 4% xe-3-2-0-0.alb2nqp7.dk.ip.tdc.net [87.54.8.197] 0/ 100 = 0% | 10 --- 100/ 100 =100% 98/ 100 = 98% ae0-0.kst-peer1.sto.se.ip.tdc.net [88.131.143.113] 0/ 100 = 0% | Your pathping shows packet loss consistently all over the route. It would be convenient to contact your internet provider and pass the pathping on to them so they can investigate. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| lag!(12) | February-2-2016 7:00 AM PST (9 years ago) |
How come the pathping only show a loss at first pathping? Issues are not always constant, so they do not always show up in this kind of files, or they show up in different ways. Usually they are consistent, but it's not always the case. And how come, suddenly more than a few get an issue, but no one ever, writes something like, "we will look into this, to make sure the issue is not at our end." must be less timeconsuming, then troubleshooting all the players experiencing lag. When we do detect an issue in our network, we do escalate the information to our technical team so they look into it. The problem is that when the issue is outside of our network, what we can do is very limited. So the best option is always contacting your provider so they can look into it and make sure everything is fine on their side. Rest assured that we do the same, and if we have suspicion that an issue arises in our network, or can do anything in a general issue even if it is outside of it, we always escalate and investigate. Having lag as well, though it's been fine the past couple days. Only started today. Please, follow the steps in my previous response. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
