 | Screen freeze, sound loop(1) | Category: Technical SupportJanuary-28-2016 1:10 PM PST (9 years ago)  |
| I have been plagued by this problems for over a year now. Absolutely randomly (star of game, mid game, menus, etc) the game will completly freeze, the sound will start to loop but i can move my mouse. The computer is completly unresponsive until it decides to become responsive. Sometimes the freeze will start as soon as i click the first button in menus or after i play the game for a while. All my drivers are up to date, including my graphics card driver for which i got an update that was supposed to "fix the problem" Computer specs Intel i5 processor Amd Radeon HD5700 4 GB RAM My specs are clearly above the recomended requirements. Also, i have the same problem with Heroes of the storm but not ANY other game, program or aplication i use. This clearly shows that these Blizzard games have a problem. | ||
 | Screen freeze, sound loop(2) | January-30-2016 8:03 AM PST (9 years ago) |
including my graphics card driver for which i got an update that was supposed to "fix the problem" You mean the latest beta drivers? The problem is still happening with those? If so, please revert to the latest version of the live drivers, and try the steps in this article (including advanced): battle.net/support/article/6300064 If the issue persists, please create a DxDiag file and paste the content on the thread: battle.net/support/article/200581 Please use the Code Blocks function when including the contents of the file: - Press the button pre on top of the space where you normally write your message. - Paste the content of your file between the square brackets ][ Example: [ code]<Contents of the file>[/code ] ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
