 | Diablo 3 Black Screen on launch(1) | Category: Technical SupportJanuary-19-2016 3:18 PM PST (8 years ago)  |
| When I start DO3 it goes to a black screen. I can see cursor and hear the audio but no picture. | ||
 | Diablo 3 Black Screen on launch(2) | January-20-2016 6:34 AM PST (8 years ago) |
| Hello AGENTxDOM, Make sure both your operative system and drivers are fully up to date: battle.net/support/article/200576 Repair the game: battle.net/support/article/6572 Take a look at this article and follow the steps, including the advanced: battle.net/support/article/6300064 If the issue persists, please create a DxDiag file and paste the content on the thread: battle.net/support/article/200581 Please use the Code Blocks function when including the contents of the file: - Press the button pre on top of the space where you normally write your message. - Paste the content of your file between the square brackets ][ Example: [ code]<Contents of the file>[/code ] ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
 | Diablo 3 Black Screen on launch(5) | January-22-2016 7:56 AM PST (8 years ago) |
| Please provide the full content of the DxDiag file, so we can give a look at it. If you can't post it due to a character limit, you can do it in several responses or using a copy-paste page like http://pastebin.com. _________________________________________________________ How did I do? Let me know! | ||
 | Diablo 3 Black Screen on launch(7) | April-16-2016 7:57 AM PDT (8 years ago) |
| Hello Araym, Thank you for the data. The driver for your graphics card is more then 3 years old. This seems to be the cause for your issue. Please update the driver. You should be able to find everything you need here https://downloadcenter.intel.com/ . Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
