Avatar of AGENTxDOM #1810
AGENTxDOM #1810
Diablo 3 Black Screen on launch(1)Category: Technical SupportJanuary-19-2016 3:18 PM PST (4 years ago) Go to Blizzard forum post
When I start DO3 it goes to a black screen. I can see cursor and hear the audio but no picture.
Avatar of Delmoryth
Delmoryth
Diablo 3 Black Screen on launch(2)January-20-2016 6:34 AM PST (4 years ago) Go to Blizzard forum post
Hello AGENTxDOM,

Make sure both your operative system and drivers are fully up to date:
battle.net/support/article/200576

Repair the game:
battle.net/support/article/6572

Take a look at this article and follow the steps, including the advanced:
battle.net/support/article/6300064

If the issue persists, please create a DxDiag file and paste the content on the thread:
battle.net/support/article/200581

Please use the Code Blocks function when including the contents of the file:

- Press the button pre on top of the space where you normally write your message.
- Paste the content of your file between the square brackets ][

Example:
[ code]<Contents of the file>[/code ]

______________________________________________________
Got feedback about the support I'm providing? Leave your comments here!
Avatar of Tharemder
Tharemder
Diablo 3 Black Screen on launch(5)January-22-2016 7:56 AM PST (4 years ago) Go to Blizzard forum post
Please provide the full content of the DxDiag file, so we can give a look at it.

If you can't post it due to a character limit, you can do it in several responses or using a copy-paste page like http://pastebin.com.
_________________________________________________________
How did I do? Let me know!
Avatar of Kiemmaki
Kiemmaki
Diablo 3 Black Screen on launch(7)April-16-2016 7:57 AM PDT (4 years ago) Go to Blizzard forum post
Hello Araym,

Thank you for the data. The driver for your graphics card is more then 3 years old. This seems to be the cause for your issue. Please update the driver. You should be able to find everything you need here https://downloadcenter.intel.com/ .

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Feedback for Diablo Somepage