Avatar of Gruule #1857
Gruule #1857
Click to retry creating D3D device?(1)Category: Technical SupportApril-25-2015 10:56 AM PDT (8 years ago) Go to Blizzard forum post
I tried to open up diablo this morning, and it started giving me this error. I've been surfing through google trying to find a remedy on my own, but nothing seems to do the trick. I've tried changing my resolution around, tried running compatibility mode, and multiple other things I saw on forums. Help?
Avatar of Omrakos
Omrakos
Click to retry creating D3D device?(2)April-25-2015 10:59 AM PDT (8 years ago) Go to Blizzard forum post
Gruule,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

And lastly, I'd like to see your D3Debug.txt file from your main Diablo III game folder.
______________________________________________________________
I'm available in the forums Tuesday - Thursday 6:30 am - 3:30 pm Pacific Time,
Friday 11 am - 8 pm Pacific Time ,Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Click to retry creating D3D device?(6)April-25-2015 11:19 AM PDT (8 years ago) Go to Blizzard forum post
Gruule,

Could you check with Razer's support site and see if they have a newer release for Nvidia's GeForce GTX 765M?

Other than that, I assume from your description the game was running ok prior to today? If so, do you remember updating or installing any other software in the last couple of days?

______________________________________________________________
I'm available in the forums Tuesday - Thursday 6:30 am - 3:30 pm Pacific Time,
Friday 11 am - 8 pm Pacific Time ,Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Click to retry creating D3D device?(9)April-25-2015 11:32 AM PDT (8 years ago) Go to Blizzard forum post
Gruule,

Can you see if you're able to install Nvidia's reference release of 347.88 then?

http://www.nvidia.com/download/driverResults.aspx/83082/en-us

When installing them, use the Custom and Clean Install options. Just install the graphic drivers and none of the optional components.

______________________________________________________________
I'm available in the forums Tuesday - Thursday 6:30 am - 3:30 pm Pacific Time,
Friday 11 am - 8 pm Pacific Time ,Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
[Post edited one time, last edit by Omrakos at April-25-2015 11:32 AM PDT (8 years ago)]
Feedback for Diablo Somepage