 | Can't launch.(1) | Category: Technical SupportApril-20-2015 3:41 PM PDT (10 years ago)  |
| I open Diablo and it gets to the launch screen part before your screen blacks then goes to the main menu. It then crashes and opens an error report with this code. 3AE44624-6CBC-49D0-86CC-51A80BC655EE This happened once before but I uninstalled the game and re-installed and it worked. I have only been playing for 2 days since then and I don't want to re-install the game every 2 days. Thank you for any help. EDIT: It keeps giving me different codes. Ill post all of them below underneath this message. 183DBB26-F86B-4CD2-878E-FF6A95E65A8B B591BA7B-3305-405F-9A8B-28ED6C66233D 0FD65739-39F7-44E3-819F-BE01F9912064 6E9981F5-038B-4164-9E19-9045A9898B91 06C3702E-1C5D-4577-B6D4-BF4BF1E0CF12 Alright. I'm stopping for now but if any more codes are needed I will post. | ||
 | Can't launch.(2) | April-20-2015 4:57 PM PDT (10 years ago) |
| ThirdUrethra, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(4) | April-20-2015 6:40 PM PDT (10 years ago) |
| ThirdUrethra, Let's try a different video driver to see if that helps. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(7) | April-20-2015 7:25 PM PDT (10 years ago) |
| ThirdUrethra, Let's try running a selective startup to see if that helps. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(9) | April-20-2015 8:10 PM PDT (10 years ago) |
| ThirdUrethra, Go into your Documents\Diablo III folder and delete the D3Prefs.txt folder. Once that is done, try launching the game again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(13) | April-21-2015 5:30 PM PDT (10 years ago) |
| ThirdUrethra, Let's get some more information about your system's hardware. 1. Download and install the newest version of CPU-Z. 2. Once installed, run CPU-Z 3. Click on the "About" tab 4. Click on "Save report (.TXT)" and save the report to the desktop. 5. Open the report, and cut/paste it into this thread. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(15) | April-21-2015 6:07 PM PDT (10 years ago) |
| Aelle, I just responded to your other thread. Please try to stick to that thread since the OP's issue in this thread is not resolved yet. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(17) | April-22-2015 3:27 PM PDT (10 years ago) |
| ThirdUrethra, Your crash seems to be caused by having your network adapter set to run on IPv6 instead of IPv4. Disabling IPv6 should default the network card settings back to IPv4 and allow you back in the game. Let me know if you specific steps on how to do that. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(19) | April-22-2015 4:35 PM PDT (10 years ago) |
| ThirdUrethra, Could that be the problem? It's possible, is there any way that you can test out a wired connection? Maybe at a friend or family member's home? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't launch.(22) | April-23-2015 1:36 PM PDT (10 years ago) |
| ThirdUrethra, Thanks for the update. I'm pretty sure you resolved your own issue. If you need you need more help in regards to this issue, please go ahead and reply to this thread. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
