 | Error: 0xc150002 - Ongoing for a month.(1) | Category: Technical SupportMarch-21-2015 8:50 PM PDT (10 years ago)  |
| I've been trying to fix this issue for over a month and absolutely nothing has worked; The game has been reinstalled multiple times and it's getting to the point it feels my only option is to reinstall windows; A step I shouldn't have to do just to play. With the season ending in a couple of weeks I've run out of options. What exactly is going on here? | ||
 | Error: 0xc150002 - Ongoing for a month.(2) | March-22-2015 6:16 PM PDT (10 years ago) |
| Schwert, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Error: 0xc150002 - Ongoing for a month.(4) | March-25-2015 8:24 PM PDT (10 years ago) |
| Schwert, Your current video driver is from 2013. Let's try the newest video driver to see if that helps. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Error: 0xc150002 - Ongoing for a month.(6) | March-26-2015 3:59 PM PDT (10 years ago) |
| Schwert, Please post the contents of your D3Debug.txt file. That file is located in your Diablo III folder. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Error: 0xc150002 - Ongoing for a month.(8) | March-26-2015 7:46 PM PDT (10 years ago) |
| Schwert, 1. Might be part of the problem? It could be related. Have you been able to launch the game at all since reinstalling? 2. Let's get some more information about your system's hardware. 1. Download and install the newest version of CPU-Z. 2. Once installed, run CPU-Z 3. Click on the "About" tab 4. Click on "Save report (.TXT)" and save the report to the desktop. 5. Open the report, and cut/paste it into this thread. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Error: 0xc150002 - Ongoing for a month.(10) | March-26-2015 8:52 PM PDT (10 years ago) |
| Schwert, Memory Frequency 802.5 MHz (1:4) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 39 These are your current RAM timings JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-16-22 @ 457 MHz JEDEC #2 7.0-7-7-19-26 @ 533 MHz JEDEC #3 8.0-8-8-22-30 @ 609 MHz JEDEC #4 9.0-9-9-24-33 @ 685 MHz JEDEC #5 10.0-10-10-27-37 @ 761 MHz JEDEC #6 11.0-11-11-28-39 @ 800 MHz These are the RAM timings supported when the RAM is not being overclocked. XMP timings table CL-tRCD-tRP-tRAS-tRC-CR @ frequency (voltage) XMP #1 9.0-9-9-24-40-2T @ 800 MHz (1.500 Volts) These are the timings used when the RAM is being overclocked. From the looks of it, your RAM is currently being overclocked, which can cause some system stability. I recommend changing your RAM timings to one of the supported JEDEC timings to see if that helps. If you are not sure how to do that, you'll want to contact the motherboard manufacture for assistance. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Error: 0xc150002 - Ongoing for a month.(12) | March-30-2015 3:08 PM PDT (10 years ago) |
| Schwert, Sounds good, please post an update whenever you get the chance. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
