 | hangs up at "Retrieving hero list"(1) | Category: Technical SupportMarch-18-2015 4:57 PM PDT (10 years ago)  |
| last 2 days every time I try logging in to D3 it hangs up at the "Retrieving hero list" displays error code 3006 I can see others on but I can't get in. | ||
 | hangs up at "Retrieving hero list"(2) | March-18-2015 7:00 PM PDT (10 years ago) |
| R0ck, Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| hangs up at "Retrieving hero list"(4) | March-19-2015 2:40 PM PDT (10 years ago) |
| reydan369, Please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| hangs up at "Retrieving hero list"(8) | March-19-2015 7:16 PM PDT (10 years ago) |
| R0ck, Let's try power cycling the connection. Here's a support article with steps on how to do that: Resetting Network Devices If that doesn't work try flushing the DNS. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| hangs up at "Retrieving hero list"(18) | March-22-2015 5:06 PM PDT (10 years ago) |
| R0ck, I'm glad to see that powercycling the router fixes this issue for you. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
