Avatar of KLEETES #1792
KLEETES #1792
Recent Intermittent black screen during gameplay(1)Category: Technical SupportMarch-17-2015 8:58 AM PDT (10 years ago) Go to Blizzard forum post
I too have been having intermittent black screen during game play that started recently. Thinking some update to the game started this as I have been playing for 2+ years and never had an issue. the screen goes black, I can hear the music and whatever is going on but that is all. I cannot CNTL-ALT-DEL or Windows key to get out. I am playing in full-screen mode. Upon reboot everything works again, until it happens again. I see no other program having any video issue. I have been watching my GPU temp and it seems to be fine. The only thing I have done to try to solve it, is update my GPU drivers. It did not help. My DXDIAG file is below. This was collected right after a reboot due to black screen.

Thank you for any assistance.

------------------
System Information
------------------
Time of this report: 3/16/2015, 19:19:43
Machine name: DAN-COREI7
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio XPS 435MT
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 9216MB RAM
Available OS Memory: 9208MB RAM
Page File: 2195MB used, 16217MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6739)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6739&SUBSYS_03B41043&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1010 MB
Shared Memory: 3085 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Dell S2409W(HDMI)
Monitor Model: DELL S2409W
Monitor Id: DELA039
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.104.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/28/2013 21:37:02, 1155264 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2479-11CF-5477-BE23BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6739
SubSys ID: 0x03B41043
Revision ID: 0x0000
Driver Strong Name: oem154.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:12.104.0.0:pci\ven_1002&dev_6739
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802C9&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5697 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/2/2008 17:05:28, 1491736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: AMD HDMI Output (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: AtihdW76.sys
Driver Version: 7.12.0000.7714 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/14/2013 06:41:10, 96768 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802C9&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5697 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/2/2008 17:05:28, 1491736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_102802C9&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5697 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/2/2008 17:05:28, 1491736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5697 (English)
Driver Attributes: Final Retail
Date and Size: 9/2/2008 17:05:28, 1491736 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft Hardware USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A38
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid\vid_045e&pid_0745&mi_00
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: hid\vid_045e&pid_0745&mi_01&col01
| Upper Filters: Point64
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 300.7 GB
Total Space: 595.1 GB
File System: NTFS
Model: WDC WD6400AAKS-75A7B2 ATA Device

Drive: D:
Free Space: 8.3 GB
Total Space: 15.4 GB
File System: NTFS
Model: WDC WD6400AAKS-75A7B2 ATA Device

Drive: J:
Free Space: 500.4 GB
Total Space: 953.9 GB
File System: NTFS
Model: WDC WD1002FAEX-00Z3A0 ATA Device

Drive: E:
Model: HL-DT-ST DVD+-RW GH30N ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_02C91028&REV_00\3&11583659&0&E1
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_02C91028&REV_00\3&11583659&0&EA
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E
Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_12\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3400
Device ID: PCI\VEN_8086&DEV_3400&SUBSYS_00008086&REV_12\3&11583659&0&00
Driver: n/a

Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_02C91028&REV_00\3&11583659&0&E0
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_02C91028&REV_00\3&11583659&0&E9
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02C91028&REV_90\3&11583659&0&F0
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_02C91028&REV_00\3&11583659&0&D8
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_02C91028&REV_00\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 82567LF-2 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10CD&SUBSYS_02C91028&REV_00\3&11583659&0&C8
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_02C91028&REV_00\3&11583659&0&D7
Driver: n/a

Name: Intel(R) ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_02C91028&REV_00\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_12\3&11583659&0&A2
Driver: n/a

Name: VIA 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1106&DEV_3403&SUBSYS_02C91028&REV_00\4&81287DB&0&00E1
Driver: n/a

Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_02C91028&REV_00\3&11583659&0&EF
Driver: n/a

Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_02C91028&REV_00\3&11583659&0&FD
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_12\3&11583659&0&A1
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA88&SUBSYS_AA881043&REV_00\4&224D4B29&0&0138
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_02C91028&REV_00\3&11583659&0&D2
Driver: n/a

Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_02C91028&REV_00\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_00008086&REV_12\3&11583659&0&38
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_02C91028&REV_00\3&11583659&0&D1
Driver: n/a

Name: Intel(R) ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_02C91028&REV_00\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_00008086&REV_12\3&11583659&0&18
Driver: n/a

Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_02C91028&REV_00\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438
Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_12\3&11583659&0&A3
Driver: n/a

Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_00008086&REV_12\3&11583659&0&08
Driver: n/a

Name: AMD Radeon HD 6800 Series
Device ID: PCI\VEN_1002&DEV_6739&SUBSYS_03B41043&REV_00\4&224D4B29&0&0038
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Media Center Video Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
Pinnacle Real Media Renderer 2,0x00000000,0,0,,
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.00.0007.3135
ArcSoft AAC Encoder,0x00200000,1,1,AACENC~1.AX,1.00.0000.0024
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.00.0007.3135
ffdshow Audio Decoder,0x3fffffff,1,1,ffdshow.ax,1.00.0007.3135
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
Pinnacle MPEG Layer-1/2 Audio Decoder,0x00000000,0,0,,
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Pinnacle(dicas) H263 Video Encoder,0x00000000,0,0,,
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
ArcSoft Audio Decoder HD,0x00200000,1,1,ASAUDI~1.AX,1.03.0003.0185
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
ArcSoft PutDataSample Filter 1.0,0x00200000,1,1,ARCPUT~1.AX,1.00.0000.0008
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
RealVideo Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
Pinnacle(dicas) MPEG-4 Video Decoder,0x00000000,0,0,,
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
ArcSoft Realtime Mplex Filter,0x00200000,2,1,ARCMPL~1.AX,2.04.0001.0037
Arcsoft Mpeg MPlex Filter,0x00200000,2,0,MPLEXF~1.AX,1.00.0000.0005
ArcSoft Source Buffer Filter,0x00200000,2,0,SRCBUF~1.AX,2.01.0000.0019
DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
Pinnacle(dicas) MPEG-4 Audio Decoder,0x00000000,0,0,,
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
ArcSoft Avi Writer Filter,0x00200000,2,0,UAVIWR~1.AX,1.00.0001.0051
ArcSoft Mpeg Encoder Filter,0x00200000,2,0,ARCMPE~1.AX,2.05.0000.0013
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.10.0000.30328
AMD Video Decoder,0x00200000,1,2,atimpenc.dll,12.10.0000.30328
MPEG Video Decoder (Gabest),0x00600001,1,1,Mpeg2DecFilter.ax,1.00.0000.0004
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft GetDataSample Filter 1.0,0x00200000,1,1,ARCGET~1.AX,1.00.0000.0015
ArcSoft MPEG Audio Decoder,0x00600000,1,1,mpgaudio.ax,2.04.0002.0016
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.10.0262.0012
Arcsoft LPCM Decoder,0x00600000,1,1,lpcmdec.ax,2.04.0000.0002
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.10.0262.0012
Pinnacle(dicas) MPEG-4 File Reader,0x00000000,0,0,,
PICVideo M-JPEG 3 DirectShow Decompressor,0x00800001,1,1,pvmjpg30.dll,3.00.0000.0012
ATI Media Center Audio Encoder,0x00600000,1,1,atimcenc.dll,10.03.0000.40311
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
HP VTK MPEG-1 Encoder,0x00200000,3,3,hpqvtk01.dll,120.00.0093.0011
Pinnacle MCE Multiplexer,0x00000000,0,0,,
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Xvid MPEG-4 Video Decoder,0x00600001,1,1,xvid.ax,
AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
ATI Media Center Multiplexer,0x00400000,2,1,atimcenc.dll,10.03.0000.40311
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
DivX Demux Filter,0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
AMD Video Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Haali Video Renderer,0x00200000,1,0,dxr.dll,
RealMedia Source,0x00600000,0,0,RealMediaSplitter.ax,1.00.0001.0002
DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.10.0000.30328
HP VTK Rotate Filter,0x00200000,1,1,hpqvtk01.dll,120.00.0093.0011
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
Pinnacle MPEG Layer-2 Audio Encoder,0x00000000,0,0,,
ArcSoft MJPEG Decoder Filter,0x00400000,1,1,ASMJPE~1.AX,1.00.0000.0022
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Pinnacle MPEG Adjust,0x00000000,0,0,,
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.10.0262.0012
RealAudio Decoder,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
Pinnacle MP3 Encoder,0x00000000,0,0,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
PICVideo M-JPEG 3 DirectShow Compressor,0x00100000,1,1,pvmjpg30.dll,3.00.0000.0012
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.10.0262.0012
ArcSoft Filter Bridge,0x00200000,1,1,FILTER~1.AX,
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
DivX Video Decoder 0004,0x00800000,1,1,DivXDec.ax,8.01.0000.0012
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
ArcSoft Mux Filter,0x00200000,0,0,ARCMUX~1.AX,1.00.0000.0010
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ArcSoft Video Decoder,0x00600000,2,2,ASVid.ax,2.27.0313.0106
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.00.0007.3135
ArcSoft Realtime Capture Encoder Filter,0x00200000,2,0,ARCCAP~1.AX,2.05.0000.0032
Pinnacle MPEG 2 Decoder,0x00000000,0,0,,
HP VTK Frame Grabber Filter,0x00200000,1,1,hpqvtk01.dll,120.00.0093.0011
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
Dump,0x00200000,1,0,Arcdump.ax,9.00.0000.0000
Arcsoft MJPEG Encoder Filter,0x00200000,1,1,ASMJPE~2.AX,1.00.0002.0010
Arcsoft Mux Filter,0x00200000,1,1,ASMUXF~1.AX,1.02.0000.0001
ArcSoft WMV/ASF Splitter,0x00200000,1,0,ARCWMV~1.AX,1.00.0000.0016
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
Pinnacle MPEG 2 Splicer,0x00000000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
Pinnacle MPEG Demuxer,0x00000000,0,0,,
Pinnacle MPEG 2/AVC Multiplexer,0x00000000,0,0,,
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
ArcSoft MPEG Splitter,0x00400000,1,2,ArcSpl.ax,2.04.0002.0056
ArcSoft MPEG Demux,0x00400000,1,2,ArcDemux.ax,1.00.0002.0102
HP VTK Resize Filter,0x00200000,1,1,hpqvtk01.dll,120.00.0093.0011
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.00.0007.3135
Pinnacle(dicas) AMR Audio Decoder,0x00000000,0,0,,
Pinnacle MPEG 2 Encoder,0x00000000,0,0,,
ArcSoft MP4 Muxer,0x00200000,2,0,MP4Muxer.ax,1.00.0000.0069
AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
RealMedia Splitter,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0002
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
ArcSoft Video Encoder Pro,0x00200000,1,1,ASVENC~1.AX,1.01.0043.0045
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
Haali Video Sink,0x00200000,1,0,splitter.ax,1.10.0262.0012
ArcSoft MP4 Splitter,0x00600000,0,2,MP4SPL~1.AX,1.01.0000.0117
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
Pinnacle(dicas) AMR Audio Encoder,0x00000000,0,0,,
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Pinnacle MPEG4 Filters:
Pinnacle(dicas) AMR Audio Decoder,0x00000000,0,0,,
Pinnacle(dicas) AMR Audio Encoder,0x00000000,0,0,,
Pinnacle(dicas) H263 Video Encoder,0x00000000,0,0,,
Pinnacle(dicas) MPEG-4 Audio Decoder,0x00000000,0,0,,
Pinnacle(dicas) MPEG-4 File Reader,0x00000000,0,0,,
Pinnacle(dicas) MPEG-4 Video Decoder,0x00000000,0,0,,

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
ArcSoft Mpeg Encode Filter,0x00200000,0,0,ARCMPE~1.AX,2.05.0000.0013
ArcSoft Realtime Capture Encoder Filter,0x00200000,0,0,ARCCAP~1.AX,2.05.0000.0032
Avi Writer Filter,0x00200000,0,0,UAVIWR~1.AX,1.00.0001.0051
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.00.0007.3135
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
MP4 Muxer,0x00200000,0,0,MP4Muxer.ax,1.00.0000.0069
PICVideo M-JPEG 3 DirectShow Compressor,0x00100000,1,1,pvmjpg30.dll,3.00.0000.0012
Pinnacle MPEG 2 Encoder,0x00000000,0,0,,
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 Codec (8 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.10.0000.30328
Pinnacle MP3 Encoder,0x00000000,0,0,,
Pinnacle MPEG Layer-2 Audio Encoder,0x00000000,0,0,,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:
Realtek Digital Input (Realtek ,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

Pinnacle Auxiliary Filters:
Pinnacle MP3 Encoder,0x00000000,0,0,,
Pinnacle MPEG Demuxer,0x00000000,0,0,,
Pinnacle Real Media Renderer 2,0x00000000,0,0,,

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Digital input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,
,0x00000000,0,0,,

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #0,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

Device Control Filters:
ArcSoft Mpeg Mplex Filter,0x00200000,0,0,ARCMPL~1.AX,2.04.0001.0037

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Pinnacle MPEG2 Filters:
Pinnacle MCE Multiplexer,0x00000000,0,0,,
Pinnacle MPEG 2 Decoder,0x00000000,0,0,,
Pinnacle MPEG 2 Encoder,0x00000000,0,0,,
Pinnacle MPEG 2 Splicer,0x00000000,0,0,,
Pinnacle MPEG 2/AVC Multiplexer,0x00000000,0,0,,
Pinnacle MPEG Adjust,0x00000000,0,0,,
Pinnacle MPEG Layer-1/2 Audio Decoder,0x00000000,0,0,,
Pinnacle MPEG Layer-2 Audio Encoder,0x00000000,0,0,,

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741
AMD HDMI Output (AMD High Defin,0x00200000,1,0,quartz.dll,6.06.7601.18741
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: AMD HDMI Output (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.18741
Realtek Digital Output(Optical),0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Avatar of Dankorii
Dankorii
Recent Intermittent black screen during gameplay(2)March-17-2015 2:25 PM PDT (10 years ago) Go to Blizzard forum post
KLEETES,

According to your DXDIAG, your video driver is from 2013. Let's try a newer video driver to see if that helps.

Here's a link for the driver download: AMD Driver

When installing the driver you should be given an option to do an "Express" install or a "Custom" install, I recommend selecting the "Custom" install. Once that is selected, uncheck everything possible except for the Graphics Driver and AMD Catalyst Control Center.
______________________________________________________
I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
Avatar of Dankorii
Dankorii
Recent Intermittent black screen during gameplay(4)March-19-2015 2:53 PM PDT (10 years ago) Go to Blizzard forum post
KLEETES,

Thanks for the update. I'm glad to see that you were able to narrow down the cause of the black screening. Too bad it means you have to spend money on a new card, but at least it's an excuse to upgrade your system =)

Please feel free to post again if you have any other questions.
______________________________________________________
I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
Feedback for Diablo Somepage