 | Game is hard-crashing regularly(1) | Category: Technical SupportMarch-5-2015 3:54 AM PST (8 years ago)  |
| Diablo 3 regularly causes my computer to crash. Completely crash. The screen goes black, the last sound I heard in game repeats. No blue screen, no error code, just a crash. The only way out is to hold the power button on my computer to force it to turn off. There doesn't appear to be any rhyme or reason to it. There have been some sessions where I was able to play for several hours, and experienced no crash, and there are several sessions where the crash occurs as soon as I encounter the first set of enemies. I'm typically running rifts or bounties (primarily act1). Here's my DXDiag. ------------------ System Information ------------------ Time of this report: 3/5/2015, 06:47:16 Machine name: BEHEMOTH Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808) Language: English (Regional Setting: English) System Manufacturer: To Be Filled By O.E.M. System Model: To Be Filled By O.E.M. BIOS: BIOS Date: 08/30/11 11:27:39 Ver: 04.06.04 Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz Memory: 16384MB RAM Available OS Memory: 16366MB RAM Page File: 2731MB used, 30000MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 570 Manufacturer: NVIDIA Chip type: GeForce GTX 570 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1086&SUBSYS_15793842&REV_A1 Display Memory: 4044 MB Dedicated Memory: 2508 MB Shared Memory: 1535 MB Current Mode: 1920 x 1080 (32 bit) (59Hz) Monitor Name: SyncMaster P2770HD/P2770(Digital) Monitor Model: SyncMaster Monitor Id: SAM05EC Native Mode: 1920 x 1080(p) (59.934Hz) Output Type: DVI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.4752 (English) Driver Version: 9.18.13.4752 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 2/5/2015 16:01:44, 17253848 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-53C6-11CF-6249-74351CC2C435} Vendor ID: 0x10DE Device ID: 0x1086 SubSys ID: 0x15793842 Revision ID: 0x00A1 Driver Strong Name: oem156.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section002:9.18.13.4752:pci\ven_10de&dev_1086 Rank Of Driver: 00E02001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Headphones (High Definition Audio Device) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18498892&REV_1003 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 05:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Speakers (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18498892&REV_1003 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7601.17514 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11/20/2010 05:44:23, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (2- USB Audio Device) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.18208 (English) Driver Attributes: Final Retail Date and Size: 7/12/2013 05:40:58, 109824 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Natural® Ergonomic Keyboard 4000 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x045E, 0x00DB FF Driver: n/a Device Name: Gaming Mouse G600 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC24A FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1C2D | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0001 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center) | Vendor/Product ID: 0x045E, 0x00DB | Matching Device ID: hid\vid_045e&pid_00db&mi_00 | Service: kbdhid | + HID Keyboard Device | Vendor/Product ID: 0x046D, 0xC232 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + HID Keyboard Device | Vendor/Product ID: 0x046D, 0xC24A | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x046D, 0xC231 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Logitech Gaming Mouse G600 | Vendor/Product ID: 0x046D, 0xC24A | Matching Device ID: hid\vid_046d&pid_c24a&mi_00 | Lower Filters: LGSHidFilt | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 73.1 GB Total Space: 244.1 GB File System: NTFS Model: M4-CT256M4SSD2 ATA Device Drive: D: Free Space: 398.1 GB Total Space: 953.9 GB File System: NTFS Model: ST1000DM005 HD103SJ ATA Device Drive: F: Model: HL-DT-ST BD-RE WH12LS39 ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes Drive: E: Model: HL-DT-ST BD-RE WH12LS39 ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&2000E7 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_1C1E1849&REV_B5\3&11583659&0&E7 Driver: n/a Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101 Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_01011849&REV_09\3&11583659&0&08 Driver: n/a Name: NVIDIA GeForce GTX 570 Device ID: PCI\VEN_10DE&DEV_1086&SUBSYS_15793842&REV_A1\4&1CDA0A78&0&0008 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&0800E7 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_1C1C1849&REV_B5\3&11583659&0&E6 Driver: n/a Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100 Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_01001849&REV_09\3&11583659&0&00 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_10DE&DEV_0E09&SUBSYS_15793842&REV_A1\4&1CDA0A78&0&0108 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\4&29536EF7&0&00E7 Driver: n/a Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46 Device ID: PCI\VEN_8086&DEV_1C46&SUBSYS_1C461849&REV_05\3&11583659&0&F8 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_1C1A1849&REV_B5\3&11583659&0&E5 Driver: n/a Name: Etron USB 3.0 Extensible Host Controller Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&211C806E&0&00E6 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&4800E7 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&11583659&0&B0 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_1C181849&REV_B5\3&11583659&0&E4 Driver: n/a Name: Etron USB 3.0 Extensible Host Controller Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231849&REV_01\4&18E591E5&0&00E5 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&4000E7 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_1C2D1849&REV_05\3&11583659&0&D0 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_1C101849&REV_B5\3&11583659&0&E0 Driver: n/a Name: Marvell 91xx SATA 6G Controller Device ID: PCI\VEN_1B4B&DEV_91A0&SUBSYS_91A01849&REV_12\4&35784ABE&0&00E4 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&3800E7 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_1C261849&REV_05\3&11583659&0&E8 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08 Device ID: PCI\VEN_8086&DEV_1C08&SUBSYS_1C081849&REV_05\3&11583659&0&FD Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801849&REV_01\6&172C862&0&002000E7 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&3000E7 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&11583659&0&FB Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00 Device ID: PCI\VEN_8086&DEV_1C00&SUBSYS_1C001849&REV_05\3&11583659&0&FA Driver: n/a Name: VIA 1394 OHCI Compliant Host Controller Device ID: PCI\VEN_1106&DEV_3403&SUBSYS_34031849&REV_01\6&250852EF&0&002800E7 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_10B5&DEV_8608&SUBSYS_860810B5&REV_BA\5&EC04590&0&2800E7 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_88921849&REV_05\3&11583659&0&D8 Driver: n/a Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_06\6&497EF9D&0&003000E7 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017 WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221 QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.02.4464.0000 ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.02.4464.0000 ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.02.4464.0000 ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.02.4464.0000 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526 LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.50.0005.0000 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 File Source (Soft-Denchi.),0x00400000,0,1,SdMedia.ax,5.00.0000.0000 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526 Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000 Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 File Source (Monkey Audio),0x00400000,0,1,MonkeySource.ax, ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526 madFlac Decoder,0x00600000,1,1,madFlac.ax,1.10.0000.0000 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526 DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526 DivX Demux Filter,0x00800002,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111 Haali Video Renderer,0x00200000,1,0,dxr.dll, DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.03.0000.0048 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000 DirectVobSub,0x00200000,2,1,vsfilter.dll,1.06.0003.5140 DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,1.06.0003.5140 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611 Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.04.0000.0000 Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.02.4464.0000 LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.50.0005.0000 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501 VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000 madFlac Source,0x00600000,0,1,madFlac.ax,1.10.0000.0000 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526 Audible Words Codec,0x00500000,1,1,awrdscdc.ax,5.01.0000.0012 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526 ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.02.4464.0000 madVR,0x00200000,1,0,madVR.ax,0.82.0005.0000 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526 LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.50.0005.0000 LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.50.0005.0000 Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000 AC3File,0x00600000,0,1,ac3file.ax, Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526 BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.02.4464.0000 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 DivX 6.9.2 Codec (8 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514 ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526 PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526 AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.18526 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526 Audio Capture Sources: Microphone (2- USB Audio Device,0x00200000,0,0,qcap.dll,6.06.7601.17514 PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526 WDM Streaming Capture Devices: USB Audio Device,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 WDM Streaming Rendering Devices: HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Audio Renderers: Headphones (High Definition Aud,0x00200000,1,0,quartz.dll,6.06.7601.18526 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526 DirectSound: Headphones (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526 DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526 Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.18526 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0 | ||
 | Game is hard-crashing regularly(25) | March-17-2015 3:02 PM PDT (8 years ago) |
| nugs, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(28) | March-17-2015 5:14 PM PDT (8 years ago) |
| Shady, Please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(29) | March-17-2015 5:18 PM PDT (8 years ago) |
| nugs, Nvidia just came out with a new driver today. Let's install that driver to see if it helps. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(32) | March-17-2015 7:38 PM PDT (8 years ago) |
| nugs, Thanks for providing the new DXDIAG, everything there looks good. Let me know what happens once you've had a chance to test the game out. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(34) | March-18-2015 5:06 PM PDT (8 years ago) |
| nugs, Let's get some more information about your system's hardware. 1. Download and install the newest version of CPU-Z. 2. Once installed, run CPU-Z 3. Click on the "About" tab 4. Click on "Save report (.TXT)" and save the report to the desktop. 5. Open the report, and cut/paste it into this thread. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(36) | March-18-2015 6:50 PM PDT (8 years ago) |
| nugs, Let's try running a Memtest to see if there are any issues with the RAM. Here's how: 1. Download Memtest by HCI Design 2. Quit every program running on your computer. 3. Run memtest.exe 4. Follow the on-screen instructions. The Memtest instructions suggests to run MemTest for at least 20 minutes. However, the longer you run the test the more accurate the results are going to be. I recommend running it over night, but if you don't have the time, try to at least run it for about 3 full passes or 300%. Let me know if any errors are found. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(41) | March-19-2015 7:04 PM PDT (8 years ago) |
| nugs, Let's download BlueScreenView. BlueScreenView is a free program that scans all of the minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. Here's a link where that download can be found: C-Net - BlueScreenView Once you have that downloaded and installed, open it and locate the most recent crash. Then provide me with the data located in the "Bug Check String", "Bug Check Code", and "Caused by Driver" columns for that crash. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(46) | March-22-2015 5:00 PM PDT (8 years ago) |
| nugs, Have you had a chance to test a little bit more with the changes that Kaede suggested? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is hard-crashing regularly(48) | March-22-2015 5:57 PM PDT (8 years ago) |
| nugs, Thanks for the update. I'm glad to see that those changes have helped. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
