 | Authenticating then drop to desktop(1) | Category: Technical SupportMarch-2-2015 12:45 PM PST (10 years ago)  |
| When game starts and before authenticating completes, the game keeps sending me to desktop. This has been happening off and on for the last 2 weeks. Can someone fix this please. Game is unplayable. | ||
 | Authenticating then drop to desktop(2) | March-2-2015 2:21 PM PST (10 years ago) |
| Whatsupdee1, Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Once that is done, restart the system and try launching the game again. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Authenticating then drop to desktop(4) | March-2-2015 6:07 PM PST (10 years ago) |
| Whatsupdee1, Bring up the Battle.net App and select Diablo III from the left side of the screen. Once that is done, click on "options" and select "scan and repair". Let the repair finish and test out the game again. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Authenticating then drop to desktop(6) | March-5-2015 2:38 PM PST (10 years ago) |
| Whatsupdee1, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
