Redrum,
Do you have something else downloading? For example, Diablo III "scan and repair" option is also currently grayed out, but that's because the Diablo III PTR is downloading an update.
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 | Cannot Scan and repair. greyed out(1) | Category: Technical SupportMarch-1-2015 3:11 PM PST (10 years ago)  |
I need help, Im cannot scan and repair, as it greyed out, anyone have this issue? I need blues help.
Nope nothing downloading or patching, I can scan and repair all other Blizz. games but D3.
Redrum,
Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Once that is done, restart the system and try running the Battle.net App again. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?
I've done the steps but still grayed out.
Redrum,
Let's try uninstalling and reinstalling the Battle.net Desktop App. This support article should help with that process: Uninstalling Battle.net Desktop Application ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?
I've already tried that, and still grey out. Bit of a pain eh? I've read in the forums that others had that problem.
Redrum,
Let's try deleting the Battle.net Tools folder to see if that helps. Here's how to do that: 1. Restart the computer. 2. Ensure that show hidden files and folders is enabled. 3. For Windows Vista and 7: Click Start and select Computer. -Windows XP: Click Start and select My Computer. -Windows 8: Windows Key + Q and select Computer. 4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. -Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder. -Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback?
Hey, not the original poster but I'm having the same problem: Scan and Repair is greyed out. I tried all the steps suggested here, but nothing works so far. Nothing is downloading either, PTR or otherwise, all seems to be in order.
I did as you asked but did not help.still grey out.
[Post edited one time, last edit by Redrum#1316 at March-5-2015 11:45 PM PST (10 years ago)] | ||
| Cannot Scan and repair. greyed out(2) | March-1-2015 6:24 PM PST (10 years ago) |
| Redrum, Do you have something else downloading? For example, Diablo III "scan and repair" option is also currently grayed out, but that's because the Diablo III PTR is downloading an update. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Cannot Scan and repair. greyed out(4) | March-2-2015 2:12 PM PST (10 years ago) |
| Redrum, Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Once that is done, restart the system and try running the Battle.net App again. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Cannot Scan and repair. greyed out(6) | March-3-2015 5:37 PM PST (10 years ago) |
| Redrum, Let's try uninstalling and reinstalling the Battle.net Desktop App. This support article should help with that process: Uninstalling Battle.net Desktop Application ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Cannot Scan and repair. greyed out(8) | March-4-2015 5:14 PM PST (10 years ago) |
| Redrum, Let's try deleting the Battle.net Tools folder to see if that helps. Here's how to do that: 1. Restart the computer. 2. Ensure that show hidden files and folders is enabled. 3. For Windows Vista and 7: Click Start and select Computer. -Windows XP: Click Start and select My Computer. -Windows 8: Windows Key + Q and select Computer. 4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. -Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder. -Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Cannot Scan and repair. greyed out(12) | March-9-2015 2:34 PM PDT (10 years ago) |
| Redrum, Let's try running a selective startup to see if that helps. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
 | Cannot Scan and repair. greyed out(14) | March-10-2015 2:38 PM PDT (10 years ago) |
| Hi all, Would it be possible for you to gather and send us a copy of your Battle.net Logs by following the instructions on this page: http://battle.net/support/article/6662? It will help us to better understand the cause of the issue. This may not result in an immediate fix for your individual issue, but it will go directly towards getting this sort of issue fixed in general. That being said, if we can find anything in your logs that will help us to better troubleshoot your issue, we will do so. You can email those as a zip archive to this address: toolsupport@blizzard.com Use this line for the subject: [Diablo3] [Cannot Scan and repair. greyed out] [16492689342] Thanks! | ||
| Cannot Scan and repair. greyed out(22) | March-18-2015 7:35 PM PDT (10 years ago) |
| Defrosa, Thanks for posting your solution. Unfortunately, I'm unable to reproduce the issue from my end, so I can't test your fix. However, maybe one of our MVPs that were experiencing this issue last week can try it out. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Cannot Scan and repair. greyed out(27) | March-19-2015 1:48 PM PDT (10 years ago) |
| LazyBoy, Thanks for posting your solution as well. I've forwarded both workarounds to our QA dept so that they can use it for their investigation. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
