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destormer #1979
help me please(1)Category: PTR Bug ReportsFebruary-26-2015 3:17 PM PST (8 years ago) Go to Blizzard forum post
locked out of reaper of souls why?
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Tsarnis
help me please(5)February-27-2015 4:35 PM PST (8 years ago) Go to Blizzard forum post
Hi Destormer,

To clarify, are you having issues accessing your Crusader and other level 70 characters on the PTR, or on live servers?

If you are having issues on live servers, log into your battle.net account and perform a password reset. Some players are experiencing issues with their Diablo III game licenses and while we are actively investigating this issue, we have found that performing a password reset will refresh your account settings and allow you to again access the appropriate level of content again.

You can reset your password by following this link:
https://us.battle.net/account/management/settings/change-password.html

Thanks for the report about this, and I hope this helps!
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