 | 'Clan Not Available' error 319045(1) | Category: Technical SupportFebruary-14-2015 2:15 AM PST (10 years ago)  |
| Cannot type or interact with clan at all. Throws up this error. | ||
 | 'Clan Not Available' error 319045(3) | February-15-2015 5:22 PM PST (10 years ago) |
| Starbird, 1. Does this only happen to you, or does it happen to everyone in the same clan? 2. If it only happens to you, is there a way for you to try on a different PC, maybe even a different network located outside of your home network. 3. Can you have a friend try their account on your computer to see if they encounter the same thing? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(5) | February-16-2015 1:57 PM PST (10 years ago) |
| Starbird, With your permission, I'd like to log into your account from my end. That will help me see if this issue is account related or if it's being caused by something else. In order for me to be able to log in to your account, I would need to change your password. Once I'm done testing, I would send you a link for a password change so that I'll no longer have access to the account. Are you OK with that? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(7) | February-17-2015 2:59 PM PST (10 years ago) |
| Starbird, Yes, this would be absolutely fine. Good luck! OK, I just changed your password so that I can test this out. I'll post again when I'm done testing. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(8) | February-17-2015 3:20 PM PST (10 years ago) |
| Starbird, I logged into your account, clicked around all of the Clan tabs, and was able to chat with your clan members without any errors popping up. I'm not sure if this issue was resolved with maintenance, but go ahead and test it out from your end to see what happens. Before trying to log in, I sent you a forced password reset email, so you'll want to check your email and change your password first. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(11) | February-18-2015 12:57 PM PST (10 years ago) |
| Starbird. Before trying to reinstall, let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file to see if that helps. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(13) | February-19-2015 5:40 PM PST (10 years ago) |
| Starbird, Will try the uninstall next. Sounds good, let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| 'Clan Not Available' error 319045(17) | February-22-2015 4:26 PM PST (10 years ago) |
| Relyk, We really want to leave the clan as it is inactive now anyways, but cannot leave. You might want to contact a Game Master to see if they can assist with this. You can contact them by opening a Support Ticket. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
