 | lag help please(1) | Category: Technical SupportFebruary-12-2015 4:23 PM PST (10 years ago)  |
| recently, lag has made it impossible to play... red constantly with a read out of over 900 latency...checking around i see references to looking glass... any idea on what hop 13 is?... so looking glass gives me: traceroute to 70.196.72.94 (70.196.72.94), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.691 ms 0.767 ms 0.849 ms 2 * * * 3 12.129.199.177 (12.129.199.177) 0.420 ms 12.129.248.117 (12.129.248.117) 93.651 ms 12.129.199.177 (12.129.199.177) 0.412 ms 4 12.129.193.245 (12.129.193.245) 0.435 ms 0.534 ms 206.16.68.41 (206.16.68.41) 0.536 ms 5 12.122.251.185 (12.122.251.185) 1.055 ms 1.023 ms 1.044 ms 6 cr1.la2ca.ip.att.net (12.122.85.34) 1.550 ms 2.757 ms cr2.la2ca.ip.att.net (12.123.132.210) 5.139 ms 7 ggr2.la2ca.ip.att.net (12.122.128.101) 2.240 ms 4.672 ms 4.626 ms 8 192.205.37.146 (192.205.37.146) 2.293 ms 2.347 ms 2.309 ms 9 ae-0-11.bar2.Houston1.Level3.net (4.69.137.134) 38.738 ms 39.976 ms 38.332 ms 10 4.59.126.66 (4.59.126.66) 41.395 ms 39.538 ms 40.315 ms 11 2.sub-69-83-97.myvzw.com (69.83.97.2) 39.739 ms 0.sub-69-83-97.myvzw.com (69.83.97.0) 43.974 ms 2.sub-69-83-97.myvzw.com (69.83.97.2) 43.660 ms 12 99.sub-69-83-97.myvzw.com (69.83.97.99) 42.139 ms 97.sub-69-83-97.myvzw.com (69.83.97.97) 39.607 ms 39.532 ms 13 * * * 14 * * * 15 * * * traceroute to 70.196.72.94 (70.196.72.94), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.825 ms 0.931 ms 1.057 ms 2 * * * 3 12.129.248.117 (12.129.248.117) 0.322 ms 0.422 ms 0.481 ms 4 206.16.68.41 (206.16.68.41) 0.362 ms 0.414 ms 0.494 ms 5 12.122.251.185 (12.122.251.185) 1.063 ms 1.072 ms 1.074 ms 6 cr1.la2ca.ip.att.net (12.122.85.34) 5.271 ms 4.877 ms 4.877 ms 7 ggr2.la2ca.ip.att.net (12.122.128.101) 4.059 ms 4.074 ms 4.027 ms 8 192.205.37.146 (192.205.37.146) 3.950 ms 2.525 ms 2.513 ms 9 ae-0-11.bar2.Houston1.Level3.net (4.69.137.134) 38.302 ms 38.311 ms 38.314 ms 10 4.59.126.66 (4.59.126.66) 39.721 ms 39.648 ms 39.642 ms 11 2.sub-69-83-97.myvzw.com (69.83.97.2) 41.955 ms 41.957 ms 41.955 ms 12 99.sub-69-83-97.myvzw.com (69.83.97.99) 40.710 ms 40.786 ms 40.800 ms 13 * * * 14 * * * 15 * * * PING 70.196.72.94 (70.196.72.94) 56(84) bytes of data. --- 70.196.72.94 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4998ms HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 2.1 0.4 9.6 3.3 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 12.129.248.117 0.0% 10 12.0 2.2 0.3 12.0 4.0 4. 206.16.68.41 0.0% 10 0.4 0.4 0.3 0.5 0.0 5. 12.122.251.185 0.0% 10 1.0 8.7 1.0 43.9 16.3 6. cr1.la2ca.ip.att.net 0.0% 10 4.0 3.5 2.3 5.1 1.1 7. ggr2.la2ca.ip.att.net 0.0% 10 3.0 3.4 1.9 5.6 1.3 8. 192.205.37.146 0.0% 10 2.4 2.3 2.3 2.4 0.0 9. ae-0-11.bar2.Houston1.Level3.net 0.0% 10 38.4 39.4 38.3 43.8 1.8 10. 4.59.126.66 0.0% 10 44.8 40.5 39.7 44.8 1.6 11. 2.sub-69-83-97.myvzw.com 0.0% 10 43.1 41.5 39.9 43.2 1.3 12. 99.sub-69-83-97.myvzw.com 0.0% 10 47.4 42.6 40.8 47.7 2.7 13. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 | ||
 | lag help please(2) | February-12-2015 6:20 PM PST (10 years ago) |
| War, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
