Avatar of MasterJay #1651
MasterJay #1651
Game immediately crashes black & brown screen(1)Category: Technical SupportFebruary-12-2015 2:26 PM PST (10 years ago) Go to Blizzard forum post
Not sure why this started but all of a sudden I'm unable to play, I can't even get in-game before this happens. Used to happen when I teleported with wizard in game sometimes now just can't even get into game before it happens. Video card working fine for everything else. It's on my screen resolution (1650.1050 wide:screen) should I try lowering the resolution? I've already tried windowed and still crashing.
Avatar of Dankorii
Dankorii
Game immediately crashes black & brown screen(2)February-12-2015 5:46 PM PST (10 years ago) Go to Blizzard forum post
MasterJay,

Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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