 | lag when playing with US players(1) | Category: Technical SupportFebruary-2-2015 2:29 PM PST (10 years ago)  |
| i get constant lag (500ms - 3000ms)in rifts/grifts while playing with US members of my clan if they play with me it is the same but they get the lag. when i ping Australian sites i get a normal ping rate, and when i ping US based vent server i get a normal ping rate and a tracert to battle.net servers is at a normal rate Tracing route to 12.129.209.68 over a maximum of 30 hops 0 Local [192.168.1.101] 1 192.168.1.1 2 lo0.lns01.pmelvoc.vic.m2core.net.au [123.2.2.250] 3 be2-v417.bsr02.melbpri.vic.m2core.net.au [123.2.2.65] 4 Bundle-Ether18.lon77.melbourne.telstra.net [139.130.198.249] 5 bundle-ether11.exi-core10.melbourne.telstra.net [203.50.11.113] 6 bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124] 7 Bundle-ether17.oxf-gw2.sydney.telstra.net [203.50.13.70] 8 bundle-ether1.sydo-core01.sydney.reach.com [203.50.13.38] 9 i-0-4-0-2.paix-core01.bx.telstraglobal.net [202.84.140.54] 10 i-0-0-0-0.paix02.bi.telstraglobal.net [202.84.251.70] 11 206.24.240.149 12 esr2-xe-8-1-0.pax.savvis.net [204.70.192.50] 13 er1-ten-4-8.sjq.savvis.net [206.28.96.198] 14 er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.198.142] 15 192.205.33.97 16 cr1.sffca.ip.att.net [12.122.114.54] 17 cr1.la2ca.ip.att.net [12.122.3.122] 18 12.122.90.29 19 * * * Computing statistics for 450 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Local [192.168.1.101] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 42ms 0/ 100 = 0% 0/ 100 = 0% lo0.lns01.pmelvoc.vic.m2core.net.au [123.2.2.250] 0/ 100 = 0% | 3 44ms 0/ 100 = 0% 0/ 100 = 0% be2-v417.bsr02.melbpri.vic.m2core.net.au [123.2.2.65] 0/ 100 = 0% | 4 43ms 0/ 100 = 0% 0/ 100 = 0% Bundle-Ether18.lon77.melbourne.telstra.net [139.130.198.249] 0/ 100 = 0% | 5 45ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether11.exi-core10.melbourne.telstra.net [203.50.11.113] 0/ 100 = 0% | 6 59ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124] 0/ 100 = 0% | 7 60ms 0/ 100 = 0% 0/ 100 = 0% Bundle-ether17.oxf-gw2.sydney.telstra.net [203.50.13.70] 0/ 100 = 0% | 8 60ms 0/ 100 = 0% 0/ 100 = 0% bundle-ether1.sydo-core01.sydney.reach.com [203.50.13.38] 0/ 100 = 0% | 9 207ms 0/ 100 = 0% 0/ 100 = 0% i-0-4-0-2.paix-core01.bx.telstraglobal.net [202.84.140.54] 0/ 100 = 0% | 10 206ms 0/ 100 = 0% 0/ 100 = 0% i-0-0-0-0.paix02.bi.telstraglobal.net [202.84.251.70] 0/ 100 = 0% | 11 217ms 0/ 100 = 0% 0/ 100 = 0% 206.24.240.149 0/ 100 = 0% | 12 217ms 0/ 100 = 0% 0/ 100 = 0% esr2-xe-8-1-0.pax.savvis.net [204.70.192.50] 0/ 100 = 0% | 13 220ms 0/ 100 = 0% 0/ 100 = 0% er1-ten-4-8.sjq.savvis.net [206.28.96.198] 0/ 100 = 0% | 14 221ms 0/ 100 = 0% 0/ 100 = 0% er2-xe-7-0-0.SanJoseEquinix.savvis.net [204.70.198.142] 10/ 100 = 10% | 15 242ms 10/ 100 = 10% 0/ 100 = 0% 192.205.33.97 90/ 100 = 90% | 16 --- 100/ 100 =100% 0/ 100 = 0% cr1.sffca.ip.att.net [12.122.114.54] 0/ 100 = 0% | 17 --- 100/ 100 =100% 0/ 100 = 0% cr1.la2ca.ip.att.net [12.122.3.122] | ||
 | lag when playing with US players(3) | February-2-2015 4:24 PM PST (10 years ago) |
| Bustable, I'm not really seeing any issues in the pathping that you posted. Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| lag when playing with US players(10) | February-3-2015 2:22 PM PST (10 years ago) |
| Bustable, |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 418 | 418 | 0 | 0 | 8 | 0 | | lo0.lns01.pmelvoc.vic.m2core.net.au - 1 | 411 | 409 | 42 | 51 | 234 | 44 | |be2-v417.bsr02.melbpri.vic.m2core.net.au - 1 | 411 | 409 | 43 | 55 | 228 | 46 | |Bundle-Ether18.lon77.melbourne.telstra.net - 1 | 411 | 409 | 43 | 52 | 211 | 44 | |bundle-ether11.exi-core10.melbourne.telstra.net - 1 | 407 | 404 | 44 | 53 | 219 | 47 | |bundle-ether12.chw-core10.sydney.telstra.net - 0 | 418 | 418 | 57 | 70 | 238 | 63 | |Bundle-ether17.oxf-gw2.sydney.telstra.net - 1 | 411 | 409 | 58 | 70 | 249 | 62 | |bundle-ether1.sydo-core01.sydney.reach.com - 1 | 415 | 414 | 58 | 70 | 266 | 64 | |i-0-4-0-2.paix-core01.bx.telstraglobal.net - 1 | 415 | 414 | 205 | 218 | 381 | 207 | | i-0-0-0-0.paix02.bi.telstraglobal.net - 1 | 407 | 404 | 205 | 219 | 514 | 208 | The connection is showing a 1% data loss in just about every hop that it's going through. This might be part of the issue, but let's first try power cycling the connection and then running another WinMTR to see if the data loss clears up at all. Here's a support article with steps on how to do that: Resetting Network Devices If that doesn't work try flushing the DNS. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
