 | Help, license gone.(1) | Category: Technical SupportFebruary-5-2015 4:57 PM PST (10 years ago)  |
| Trying to log back in to play Reaper Of Souls and it says hero can not be used without Reaper of Souls license. I was playing it the other day and I have the Reaper of Souls that I purchased from a store. Has the latest Patch killed my game?? | ||
 | Help, license gone.(3) | February-5-2015 6:23 PM PST (10 years ago) |
| GrumpyKitten and Kaick, I checked both of your accounts from my end and they are both still showing up as RoS. Are you guys still experiencing this issue? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
 | Help, license gone.(80) | February-6-2015 12:59 AM PST (10 years ago) |
| Hey everyone. Our engineers are investigating this issue now. | ||
| Help, license gone.(155) | February-6-2015 1:40 AM PST (10 years ago) |
| Good to hear! Our engineers made some changes, and looks like they worked. | ||
| Help, license gone.(176) | February-8-2015 7:12 PM PST (10 years ago) |
| CAMDIJO, 1. Try changing your battle.net password. 2. Let's try deleting the Battle.net Cache file to see if that helps. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(181) | February-9-2015 1:12 PM PST (10 years ago) |
| CAMDIJO, It's sounding like this may be an account related issue. I can try testing your account from my end, but I'll need to change the password in order to so. Let me know if you are OK with that so that I can continue looking into this. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(186) | February-10-2015 2:54 PM PST (10 years ago) |
| CAMDIJO, so any news Dankorii...? I'm about to start testing this now from my end. I'll let you know when I'm done. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(187) | February-10-2015 3:20 PM PST (10 years ago) |
| CAMDIJO, Good news! I was able to reproduce the issue from my end, so in your case, the error 1 appears to have been an account related issue. I reset a few things on my end, and it seems to be working again. A couple of things to know before you try logging in again: 1. In order to test the account from my end, I needed to remove the authenticator. I have sent you an email with the authenticator's serial number so that you can reattach it. 2. As I mentioned before, I also needed to change the password. Since I'm done testing from my end, I sent you a forced password change. You should receive an email with instructions on changing the password. Let me know what happens once you've had a chance to test the account again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(188) | February-10-2015 3:24 PM PST (10 years ago) |
| nathan, Please go ahead and try your account again. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(190) | February-10-2015 4:21 PM PST (10 years ago) |
| Psychonaut, Please try again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(192) | February-10-2015 6:46 PM PST (10 years ago) |
| Hellstorm, Are you getting an error 1? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(194) | February-10-2015 7:55 PM PST (10 years ago) |
| IcedbacoN, still have this problem when log on,retrieving hero list and get the code1, it says "there is a problem when retrieving game licenses on this Battle.net account (code1) only happen at the US region Please go ahead and try again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(204) | February-11-2015 12:46 PM PST (10 years ago) |
| Alex, Please go ahead and try the your account again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(205) | February-11-2015 12:48 PM PST (10 years ago) |
| Flyfisher, Day 5, I'm still getting code 1 error, please help. Please go ahead and try your account again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(206) | February-11-2015 12:51 PM PST (10 years ago) |
| IcedbacoN, fixed! thanks a lot! can u tell me what's going on with this finally ? You're welcome! To resolve the issue, I reset your accounts cache from my end, so I'm thinking that this was being caused by some corrupted cached data. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(207) | February-11-2015 12:53 PM PST (10 years ago) |
| YANIVSIV, Can't log stay "connecting to battle.net server" Are you getting an error 1? If not, your issue sounds a little different. Please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(208) | February-11-2015 12:56 PM PST (10 years ago) |
| oODarkKingOo, I got the same problem with code 1, I have tried changed the password and even removed my authenticator and still didnt work. Please go ahead and try your account again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(209) | February-11-2015 12:58 PM PST (10 years ago) |
| Technomancer, I too have been having this code 1 problem with the American servers. Going on a week now after trying everything. Please try your account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(210) | February-11-2015 1:02 PM PST (10 years ago) |
| CAMDIJO, yes I can get in now thank you, so what was the problem may I ask ..? All I really had to do was reset your account cache from my end. Normally, you changing your password would reset the same cached data, but for some reason that wasn't working this time around. As far as what the issue was, I don't have any specific info to share, but I'm thinking it was just some corrupted cached data. Clearing that bad data out allowed for new data to be cached. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(211) | February-11-2015 1:05 PM PST (10 years ago) |
| TheGamingBur, I still have error 1. Please help? Please try the account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(213) | February-11-2015 3:28 PM PST (10 years ago) |
| Technomancer, Thank you so much! works perfectly now. You're welcome, I'm glad I was able to help. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(219) | February-12-2015 2:16 PM PST (10 years ago) |
| Billy, Please go ahead and try your account again. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(220) | February-12-2015 2:18 PM PST (10 years ago) |
| nightedge, I'm still having the CODE 1, License gone issues for the past 5 days. Please HELP BLUE. Please try your account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(221) | February-12-2015 2:20 PM PST (10 years ago) |
| gamemaster, Hi Support I having same issue, " There was a problem retrieving game licenses on this Battle.net account.(Code 1). Please help Please try your account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(223) | February-12-2015 5:45 PM PST (10 years ago) |
| gamemaster, Thanks, i can log in without problem now. You're welcome, please let us know if there are any other issues. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(225) | February-12-2015 7:51 PM PST (10 years ago) |
| Rokz, Please try your account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Help, license gone.(233) | February-15-2015 3:17 PM PST (10 years ago) |
| ADj, Please try your account again and let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
