 | Game is freezing for 1 minutes at a time and then "time out"(1) | Category: Technical SupportJanuary-25-2015 5:00 PM PST (10 years ago)  |
| Every since the new patch the game will freeze for over a full minute at random times 5- 20 minutes of playing. Once the freeze is over i get the timeout message and am dropped from the game. Today alone of have missed out on 7 set / legendary items that have dropped, but the game freezed before i could reach them. Also since this has started i re installed the game, no help... | ||
 | Game is freezing for 1 minutes at a time and then "time out"(2) | January-25-2015 8:22 PM PST (10 years ago) |
| m1cha3l, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is freezing for 1 minutes at a time and then "time out"(4) | January-26-2015 2:35 PM PST (10 years ago) |
| Alex, Your current Intel video driver is from 2011. Let's see if installing a newer driver helps. If the issue persists, please start your own thread so that we can assist you individually. Here's a link where the new driver can be found: Intel Driver ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is freezing for 1 minutes at a time and then "time out"(8) | January-27-2015 2:30 PM PST (10 years ago) |
| Owncksd, The OP's issue isn't resolved yet. Please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is freezing for 1 minutes at a time and then "time out"(9) | January-27-2015 2:36 PM PST (10 years ago) |
| m1cha3l, 1. ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10250446&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6045 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 2/9/2010 09:28:22, 2269600 bytes Your sound driver is from 2010. Let's get that up to date to see if it helps any. Here's a link where that new driver can be found: Realtek Driver 2. Are you playing on a wireless or wired connection? If you are using wireless, would you be able to test out a wired connection? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is freezing for 1 minutes at a time and then "time out"(11) | January-28-2015 3:18 PM PST (10 years ago) |
| m1cha3l, Let's try a different video driver to see if that helps. Here's a link for the driver download: AMD Driver When installing the driver you should be given an option to do an "Express" install or a "Custom" install, I recommend selecting the "Custom" install. Once that is selected, uncheck everything possible except for the Graphics Driver and AMD Catalyst Control Center. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game is freezing for 1 minutes at a time and then "time out"(14) | February-2-2015 4:17 PM PST (10 years ago) |
| m1cha3l, Let's try running a selective startup to see if that helps. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
