 | Unable to launch game (not PTR)(1) | Category: Technical SupportJanuary-11-2015 3:35 AM PST (8 years ago)  |
| Hi, All of a sudden, I can't launch my D3 (America) from the desktop app (but PTR no problem, although the login screen is prompted). Each time I click the 'Play' button, the desktop app closes but no RoS logo appears, and then it goes back to the desktop app again. The same keep repeating again and again no matter how many times I tried to launch it. I still can launch it 2 hours ago, but after coming back from dinner, it no longer works. Any advice would be appreciated, thank you. | ||
 | Unable to launch game (not PTR)(3) | January-11-2015 6:20 PM PST (8 years ago) |
| Conan, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Unable to launch game (not PTR)(7) | January-13-2015 5:43 PM PST (8 years ago) |
| Conan, Thanks for the update. I'm glad to see that everything seems to be back to normal now. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Unable to launch game (not PTR)(9) | January-14-2015 6:12 PM PST (8 years ago) |
| m3lf, Your current video driver is from 2010. Let's try a different video driver to see if that helps. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
