 | Game does not recognize the expansion RoS already installed.(1) | Category: Technical SupportJanuary-27-2015 10:21 AM PST (8 years ago)  |
| Hello, Well, as the Brazilian forum this abandoned by Latin team, talk to you in the US forum is my only way. Today after maintenance, my Diablo3 is not recognizing that I have already installed the expansion "Reaper Of Souls", already downloaded and intalei the launcher battler.net but does not work. When I open the launcher, it reports (Upgrade Available) and takes me to the store to buy the expansion, but I already have the expansion installed, so that if you check on my profile, I have a level 70 crusader (available only with expansion). And if I still get in the game and create a room in the campaign mode (single available) the system informs me the following error message: "You or a member of the group does not have access to this content (Code 316610).". Could you help me please? Already opened a ticket, but the team responsible for customer service in Brazil does not respond. (I'm using the google translator, sorry if there is misinterpretation). ---- My ticket: US49466835 (translated): Today when trying to access the Diablo3 RoS, the launcher reports that I do not own the expansion, it sure is a big mistake because, as attached screens, I bought the physical expansion in the American Store Day (30.06.2014), since this day I play the expansion, but today after maintenance, my game does not recognize my expansion. Could help me please? It is possible to check on my in-game profile I own the crusader (Available only with the expansion) And yet when I enter the game (Diablo3) [He continues saying that I do not own the expansion RoS] to create a room in campaign mode it reports the error message: You or a member of the group does not have access to this content. (Code 316610). That is, I can not access any content of the game. Click here to see the solution | ||
 | Game does not recognize the expansion RoS already installed.(4) | January-27-2015 10:33 AM PST (8 years ago) |
| Could both of you try the game again please? I've reset your accounts on this end which seems to take care of this. _________________________________________________________ I'm available in the forums Tuesday - Thursday 7 am - 4 pm Pacific Time, Friday 11 am - 8 pm Pacific Time ,Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
