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ArmandoMendo #1739
Keeps kicking back to desktop(1)Category: Technical SupportDecember-25-2014 5:10 PM PST (8 years ago) Go to Blizzard forum post
Hi everyone.

I'm having a problem with Diablo 3, in that every time I hit the play button on the Battle.Net program, it will go to black like it normally does, but then it goes to the desktop. The icon is at the bottom of the system taskbar, but as soon as I click it it does the same thing.

I'm still very new to PC gaming in general, so any help with this would be greatly appreciated.

Thank you.
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Omrakos
Keeps kicking back to desktop(2)December-26-2014 12:53 PM PST (8 years ago) Go to Blizzard forum post
ArmandoMendo,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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Omrakos
Keeps kicking back to desktop(5)December-26-2014 4:17 PM PST (8 years ago) Go to Blizzard forum post
Unclefresh,

Posted by: Unclefresh

DisplayModeWidth "800"
DisplayModeHeight "600"
DisplayModeRefreshRate "56"


With the game closed, try changing these lines to match your desktop and monitor's native settings.

Edit them to look like these and then try the game again.

DisplayModeWidth "1920"
DisplayModeHeight "1080"
DisplayModeRefreshRate "60"

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I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
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