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Hephesus #1860
Account wiped clean?(1)Category: Technical SupportDecember-31-2014 2:36 PM PST (8 years ago) Go to Blizzard forum post
I just logged into the game and it had me download an update. I did, and then went to login when it was done installing. Much to my surprise, my entire account is gone. It's as though I'm a brand new player. BTW, I tried contacting tech support, but can't. I fill in the info, but the button for submit is greyed out. What gives?
Avatar of Omrakos
Omrakos
Account wiped clean?(2)December-31-2014 2:40 PM PST (8 years ago) Go to Blizzard forum post
Hephesus,

Are you sure you're connecting to the US region and not the PTR?

http://us.battle.net/d3/en/profile/Hephesus-1860/hero/29424265

The selection is made just above the Play button in the Desktop app.

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