Avatar of Propelled #1972
Propelled #1972
Black screen on launch.(1)Category: Technical SupportJuly-31-2015 4:23 AM PDT (7 years ago) Go to Blizzard forum post
Whenever I try to launch Diablo 3, I end up with a black screen, showing only the D3 game cursor. Other than the black screen, the game seems to be functioning properly, as I can hear the sounds that is supposed to be there, and when I manage to click on a button in spite of the black screen, I get the correct sound effect. Oddly enough, when I tried to take a screenshot to illustrate the problem, the resulting image ended up showing the screen as it should appear, not with a black screen.

I attempting to play the game on a Windows 7 laptop with no other screens attached, with all drivers being up to date.

My DxDiag report can be seen here: http://pastebin.com/Fa7eDVHd
The contents of my D3Prefs file after launching the game once after resetting the game settings: http://pastebin.com/gKWhtFZk

In order to fix the problem, I have tried the following:
  • Resetting the game settings through the game settings menu in the battle.net app.
  • Making the game run in windowed mode through "Additional command line arguments" in the game settings.
  • Making the game run in windowed mode by setting DisplayModeWindowMode to 1 in the D3Prefs file.
  • Making my desktop resolution match the default resolution of D3.
  • Making the game resolution match my desktop resolution by editing D3Prefs.
  • Running the game in compability mode for Windows 7.
  • Launching the game with battle.net and diablo3 to run as administrator.
  • Setting Vsync to 1 in the D3Prefs file.
  • Reinstalling Battle.net and Diablo 3.


I am having the same problem when I try to run Team Fortress 2 through Steam, and in the last couple of days, Hearthstone started showing the same problem, in spite of running without problems for the last 8 months since I last reinstalled windows. I originally thought the problem was that the games ran on Intel graphics instead of the dedicated graphics board, however Catalyst Control Center informs me that it isn't the case.

If more information is needed, please tell me and I will do my best to provide it.
Avatar of Tiogaradh
Tiogaradh
Black screen on launch.(21)September-21-2015 5:03 AM PDT (7 years ago) Go to Blizzard forum post
Thanks for the update Propelled, hope it's all good for you now.

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