 | Authenticator does not work!(1) | Category: Technical SupportNovember-1-2014 1:57 AM PDT (8 years ago)  |
| I enter my email / password, then authenticator code request appears (though no idea why, because I've been using the same internet connection for a month). Then I enter what's shown on my mobile authenticator but Battle.net APP says I can't be logged in with what I've entered [BLZBNTBGS8000000F (3)]. Need an answer from Devs. PS. I don't have Lightspark App neither in program files (did the search) nor in uninstall programs list. | ||
 | Authenticator does not work!(5) | November-1-2014 10:21 AM PDT (8 years ago) |
| iLLich, Have you reinstalled the app on your mobile device since you first added the authenticator to your account back in July? If so, it will have a different serial number and not work with the account until you've removed the old one and added the new one. You'll probably need a Billing rep to assist with this. It's not anything that we can help with in the forums. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
