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Memnar #1145
Crashing on Windows 8.1(1)Category: Technical SupportOctober-14-2014 4:14 PM PDT (8 years ago) Go to Blizzard forum post
Hey,
Had a series of crashes over the last week.

Attempted to update my video driver, updated windows from 8-8.1, ran the repair tool from Bnet loader...

Still crashing, please help. If you need me to upload my diag file, pls link instructions.

Thank you!!
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Omrakos
Crashing on Windows 8.1(3)October-14-2014 4:58 PM PDT (8 years ago) Go to Blizzard forum post
Memnar,

I'll need some sort of description of the crashing that's occurring? Are there any messages? What happens, what do you see? How do you recover from it?

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Omrakos
Crashing on Windows 8.1(5)October-14-2014 5:32 PM PDT (8 years ago) Go to Blizzard forum post
Memnar,

That's not telling me much I can use really but since you mentioned sound and your sound drivers are over 3 years old, let's try updating them first and see if it helps.

Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/19/2012 20:54:20, 4065296 bytes

These are the latest that should work with your system.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
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