Hello,
It sounds like you're logging into a different Battle.net account.
You'll need to contact Customer Service privately;
https://battle.net/support/en/help/solution/d3/388
They can't discuss sensitive account information over a public forum.
 | Reinstalled Diablo a day ago all my characters are gone(1) | Category: Technical SupportMay-26-2015 5:33 PM PDT (8 years ago)  |
can i get some bliz employer to look at this? i had a level 56-58 Barbarian and a level 30 or so Demon hunter (dont remember the exact level last played this a couple of years ago)
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 | Reinstalled Diablo a day ago all my characters are gone(3) | May-27-2015 12:44 AM PDT (8 years ago) |
| Hey Gadrak, It may be even more simple, you may be connecting to the incorrect region, on the Battle.net App, above the play button, you will see a drop-down menu, use this to make sure you are connecting to the region where you originally created your characters. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
