 | Black Screen only in D3(1) | Category: Technical SupportOctober-3-2014 2:17 PM PDT (8 years ago)  |
| This is what happens, I start the game, sit in the start game screen idle and the screen goes black. This usually happens within a minute of starting the game, it's not always instant, but I'm sick of having to hard boot my computer So I haven't been logging in since. More in depth: When starting d3 my monitor looses connection with my computer and I get a no DVI signal, and I have no other option but to restart my computer. Any ideas? On topoic: I was told this was a hardware issue with my graphics card but am not positive. | ||
 | Black Screen only in D3(5) | October-9-2014 6:20 PM PDT (8 years ago) |
| Tera, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. I'd also like you to monitor the temperature the video card is reaching. Could you download and run GPU Shark from http://www.ozone3d.net/gpushark/? Just let it sit running in the background. Now play the game and let it run several minutes. Then exit or alt-tab out and open GPU Shark and see what the highest temperature is that was reached. If you need to post the data, you can use the Copy GPU data to clipboard option under the View tab. I suggest opening the Detailed mode first so I can see all of the info. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
