Hello HEYSIMONWONG,

In this Battle.net account you only have a Diablo III Starter Edition, created 3 days ago. If you are logging in with this account, is normal that you don't have your characters.

Probably you have another Battle.net account that has the account upgraded and all your characters. If you have trouble finding it or remembering it, please contact Customer Support so they can help you. :)

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