Avatar of Zukida #1413
Zukida #1413
Diablo 3 Not responding right after launch(1)Category: Technical SupportMay-10-2015 7:14 PM PDT (10 years ago) Go to Blizzard forum post
When I launch D3 on battle.net , it will get as far as the Reaper of Souls icon and then simply "not responding".
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Delmoryth
Diablo 3 Not responding right after launch(4)May-11-2015 3:41 AM PDT (10 years ago) Go to Blizzard forum post
Posted by: Zukida

Card name: Intel(R) HD Graphics Family

If your computer has a dedicated graphic card, make sure the game is using it when running.

Start by making sure the drivers for both cards are updated (first the Intel drivers and then the dedicated graphic card):
battle.net/support/article/200576

If you right click on Diablo III icon, it should let you choose to run it with the dedicated card. If you have an Nvidia card, you can also configurate this from the Nvidia Control Pannel, on the 3D settings.

If the issue persists, I would recommend following the steps provided here (including the advanced):
battle.net/support/article/6300064

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