 | Game Keeps crashing(1) | Category: Technical SupportSeptember-24-2014 3:57 PM PDT (8 years ago)  |
| 4357B7BF-FDED-40E2-B15E-5276CF101651 this is one of the codes I have received. I cannot get through even one rift so this game is becoming unplayable. I need help finding out what is wrong. I enjoy playing this game but if it keeps crashing I will have to find a new game to play. I am disappointed. | ||
 | Game Keeps crashing(2) | September-24-2014 4:43 PM PDT (8 years ago) |
| TomCat, Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing(4) | September-24-2014 5:42 PM PDT (8 years ago) |
| Arrix, From your submitted crash report, it's not the same issue at all that the OP is reporting. Your crash is unique in that no one else has reported it. It looks like you're using an application called Bandicam? That may be a cause of the crash so if you can, try temporarily disabling or uninstalling it. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing(6) | September-24-2014 5:59 PM PDT (8 years ago) |
| Arrix, Did you submit the error? If so, it hasn't reached a state where I can view it yet. Ill have to give it some more time. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Keeps crashing(8) | September-24-2014 6:36 PM PDT (8 years ago) |
| Arrix, Thanks, it's the same crash, minus the bandicam dll being loaded. I'd like to see your D3Debug.txt file now please. I've been able to locate a few reports from other users with the same crash appearance. So far, our devs haven't addressed it so I have no workarounds or fixes at this time. Still, it's not affecting everyone so there has to be a way to get it working for you. You say it was working fine a little while ago? Did you change anything around then including any item or skill changes in game? Does it fail for you when using a different character? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
