 | Client crash since patch 2.1(1) | Category: Technical SupportSeptember-22-2014 6:44 PM PDT (8 years ago)  |
| Has anyone else had this? I've crashed 4 times since the patch, not once before. I was just on the last bounty and the stupid bloody game crashed. Sometimes I wonder why I still play this game. | ||
 | Client crash since patch 2.1(2) | September-22-2014 7:34 PM PDT (8 years ago) |
| MrH, 1. Are you getting a Report ID when the game crashes? If so, can please go ahead and provide that. 2. Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Client crash since patch 2.1(8) | September-23-2014 4:59 PM PDT (8 years ago) |
| MrH, 1. If you get another Report ID, can you go ahead and post it? 2. Please post the contents of your D3Debug.txt. That file should be located in your Diablo III folder. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Client crash since patch 2.1(11) | September-25-2014 3:17 PM PDT (8 years ago) |
| MrH, That D3debug is not showing me too much to go on. 1. Can you describe the crash? For example, do you get a black screen and then have to close out D3, or does the game just freeze up? Does you get a black screen and then the game comes back up shortly after? 2. A new d3debug is generated with every play session. Can you try playing until the crash occurs and then post the D3debug before having relaunched the game? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Client crash since patch 2.1(13) | September-28-2014 6:07 PM PDT (8 years ago) |
| MrH, Let's try a different video driver to see if that helps. Here's a link for the driver download: Nvidia Driver When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Client crash since patch 2.1(15) | September-28-2014 8:18 PM PDT (8 years ago) |
| PROTOTYPEV, Please start your own thread so that we can assist you individually. Be sure to include your DXDIAG in your new post. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
