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Ateo #1406
Latest Driver for Intel 4600 Causing Issues(1)Category: Technical SupportSeptember-19-2014 12:21 PM PDT (8 years ago) Go to Blizzard forum post
Game tries to start but I get a graphics error stating Click to retry creating D3D device.

The issue occurs after installing the updated Intel HD Graphics 4600 (Driver Version 10.18.10.3907). I've been able to recreate the issue on multiple identical laptops as well.

The laptop is a Dell Precision M4800 with the Intel HD 4600 and the NVIDIA Quadro K2100M. I am able to halt the error immediately by rolling back the driver to the previous version (version 10.18.10.3621). Once the driver is rolled back, the game starts and runs normally.
Avatar of Omrakos
Omrakos
Latest Driver for Intel 4600 Causing Issues(2)September-19-2014 12:32 PM PDT (8 years ago) Go to Blizzard forum post
Ateo,

I'd suggest only using drivers provided from Dell unless they state it's ok to use reference drivers from Intel or Nvidia. Chances are the newer driver conflicted with the Dell's use of Optimus and wasn't allowing it to switch graphics devices properly.

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