 | Blue post on all these lag spike threads?(1) | Category: Technical SupportSeptember-14-2014 2:09 PM PDT (8 years ago)  |
| Been experiencing these lag spikes for a week now and from what i've seen on this forum, i'm not the only one. Different people, in different part of NA, therefore different ISP, seem to have the same issue. In my case the game runs fine, then freezes (my toon can still run around but cant use skills), then the game rubberbands, without me disconnecting, and I can keep playing. Seems worse in the afternoon/evening. Been running WINMTR logs all week and they are the same with or without the lag spikes... Can we gave a blue update on this issue, is it at least getting looked into? Tks! | ||
 | Blue post on all these lag spike threads?(2) | September-14-2014 7:31 PM PDT (8 years ago) |
| Mikester41, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. If you are not sure what IP address to use, be sure to check out our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
