 | Game Crashing Multiple Times(1) | Category: Technical SupportSeptember-16-2014 3:41 PM PDT (8 years ago)  |
| Topic name can't be long enough for exactly what's happening. During gameplay everything runs fine until I'm on my 5th bounty or 75% done a Greater/Normal Rift. When I complete my 5th bounty the game tells me I lost connection to Battle.net servers and to please log back in. Same with when I hit around 75% in any type of Rift. My latency stays constant and I do not have this problem with any other game. I'd test again now to make sure it's still happening but I don't want to waste another Keystone of Trials or Greater Rift Key as I do not get them back after crashes | ||
 | Game Crashing Multiple Times(2) | September-16-2014 5:49 PM PDT (8 years ago) |
| Devindor, Can you post some network information? * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Game Crashing Multiple Times(4) | September-17-2014 6:37 PM PDT (8 years ago) |
| Devindor, Do you have any way of trying a wired connection to see if that helps? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
