 | Network Disconnect(1) | Category: Technical SupportSeptember-6-2014 6:24 PM PDT (8 years ago)  |
| Network Disconnect: Game client has lost connection to server. Game then proceeds to put me back in the main menu after getting it. Happens when I enter a game and immediately get it. Also happens when entering another area. It has been happening for at least the past 5 days and I have seen no word of it. My internet is fine, as I can access every other game/internet page with no internet problems, as it only seems to be with Diablo. Other Blizzard games are also fine. | ||
 | Network Disconnect(4) | September-9-2014 6:45 PM PDT (8 years ago) |
| BishopReaper, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. If you are not sure what IP address to use, be sure to check out our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Network Disconnect(7) | September-10-2014 4:58 PM PDT (8 years ago) |
| BishopReaper, Can you post some network information? * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Network Disconnect(10) | September-14-2014 5:33 PM PDT (8 years ago) |
| BishopReaper, Thanks for the update. I'm glad to see that the "Firewall, Proxy, Router and Port Configuration" support article helped resolve your issue. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
