 | HELP all but one toon is GONE after update(1) | Category: Technical SupportSeptember-10-2014 5:25 PM PDT (8 years ago)  |
| Fixed my butt, Blizzard where are all my characters after the update only one is there,HELP | ||
 | HELP all but one toon is GONE after update(2) | September-10-2014 5:32 PM PDT (8 years ago) |
| Slayer1, 1. Did you make sure that you are logging into the correct region? 2. I checked your account from my end. My end would show me any character that has been there, even if it's been deleted. I only show one active character, and one that was deleted back in July. How many characters did you have before? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? [Post edited one time, last edit by Dankorii at September-10-2014 5:34 PM PDT (8 years ago)] | ||
| HELP all but one toon is GONE after update(4) | September-10-2014 8:24 PM PDT (8 years ago) |
| Slayer1, On the launcher, above the play button, what region is currently selected in the drop down menu? Also, which is your main region? Do you have any other Battle.net accounts, or just the one? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| HELP all but one toon is GONE after update(8) | September-11-2014 3:26 PM PDT (8 years ago) |
| Slayer1, so the characters that i exported over to PTR are lost, If so that sucks as i never seen a warning saying they would be lost Copying characters over to the PTR will not cause them to be deleted. I looked over your account a bit more and it actually looks like your account may have been compromised sometime in July. This could explain why your characters are missing. I'm having a Game Master take a look to see if there is anything that we can do to help. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| HELP all but one toon is GONE after update(9) | September-11-2014 3:34 PM PDT (8 years ago) |
| Slayer1, I just heard back from the GM. The missing characters do seem to be due to an account compromise that occurred on 7/13/14. Rolling the account back to a snap shot of the account taken on 7/4/14 should get you your characters back. Here's a support article with more information on how to do the rollback: Diablo® III Account Compromise I hope this helps, and remember to rollback to 7/4/14. Let me know if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| HELP all but one toon is GONE after update(12) | September-14-2014 5:30 PM PDT (8 years ago) |
| Slayer1, You're welcome, please feel free to post again if you have any other questions or problems. Also, be sure to check out the information posted by MissCheetah. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
