 | Can't login or download the updates(1) | Category: Technical SupportSeptember-10-2014 5:35 PM PDT (8 years ago)  |
| Hi Blizzard: I am have a difficult time logging in or even downloading the updates. Everything was working yesterday, what happened? | ||
 | Can't login or download the updates(2) | September-10-2014 5:41 PM PDT (8 years ago) |
| Vex, What happens when you try to download the updates? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't login or download the updates(4) | September-10-2014 6:42 PM PDT (8 years ago) |
| Vex, 1. What security programs do you have installed? 2. Another program may be interfering. Try running a selective startup to get around this. Please be aware that running while in this mode can potentially disable any security programs you may have running. Here's a support article with steps on how run the selective startup: Closing Background Applications ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Can't login or download the updates(7) | September-14-2014 5:08 PM PDT (8 years ago) |
| Vex, |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | INTEL_CE_LINUX - 0 | 219 | 219 | 0 | 5 | 71 | 1 | | INTEL_CE_LINUX - 8 | 168 | 155 | 8 | 18 | 60 | 16 | | INTEL_CE_LINUX - 10 | 160 | 145 | 11 | 21 | 57 | 26 | |so-5-1-1.gw02.mtnk.phub.net.cable.rogers.com - 7 | 172 | 161 | 0 | 22 | 78 | 12 | | INTEL_CE_LINUX - 31 | 97 | 67 | 0 | 36 | 77 | 40 | |ix-1-1-2-0.tcore2.NTO-New-York.as6453.net - 8 | 168 | 155 | 0 | 37 | 119 | 36 | | INTEL_CE_LINUX - 10 | 160 | 145 | 0 | 45 | 150 | 45 | According to the WinMTR that you posted, your connection starts losing data packets as early as hop 2. The data loss then continues into every hop after that. I'd try doing a power cycle, and if the issue persists, contact your ISP for further assistance. Here's a support article with steps on how to power cycle: Resetting Network Devices If that doesn't work try flushing the DNS. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
