 | Failed New Installation(1) | Category: Technical SupportAugust-30-2014 9:49 AM PDT (8 years ago)  |
| I have been through all the support based articles and the forums. I can DL the client start file, start the install but as soon as it starts the download it crashes. Disabled AV and it still does not install. Any assistance is welcome, thanks for your time. | ||
 | Failed New Installation(2) | August-30-2014 11:40 AM PDT (8 years ago) |
| Bullmecha, Can you describe what happens when it "crashes"? Are there any messages? What antivirus product are you using that's been disabled? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(5) | September-6-2014 11:07 AM PDT (8 years ago) |
| Bullmecha, Could you please try this support article and see if the problem is resolved? Deleting Battle.net files _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(7) | September-6-2014 11:53 AM PDT (8 years ago) |
| Bullmecha, Can you check what's described in this support article? ________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(9) | September-6-2014 12:26 PM PDT (8 years ago) |
| Bullmecha, To clarify, you're trying to install and run the Battle.net Desktop Application? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(11) | September-6-2014 12:36 PM PDT (8 years ago) |
| Bullmecha, Could you install the Battle.net Desktop Application, and then let it try and install Diablo III for you? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(14) | September-6-2014 1:25 PM PDT (8 years ago) |
| Bullmecha, Sounds like a permissions problem still. Are you sure you checked that Internet Explorer wasn't set to work offline and that you aren't using a proxy under the connections tab as described in the article I had you try? _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(16) | September-6-2014 1:31 PM PDT (8 years ago) |
| Bullmecha, Even if you don't use IE, check its settings please. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(18) | September-6-2014 1:45 PM PDT (8 years ago) |
| Bullmecha, I need you to check that Internet Explorer isn't set to work offline. To do that, start it, hit Alt-F, and see if that option is enabled and disable it if it is. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(20) | September-6-2014 1:52 PM PDT (8 years ago) |
| Bullmecha, Ok, let's try creating an new Windows User account and using it to try installing the Desktop App. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(22) | September-6-2014 3:05 PM PDT (8 years ago) |
| Bullmecha, Could you please list your running processes and services? Hit the Windows key + R, and type: msinfo32 Then hit Enter or Ok. This will bring up System Information. Click on the + sign next to Software Environments Click on Running Tasks Click on one item on the right side Click on Edit, and then Select All (Or hit Ctrl-A) Click on Edit, and the Copy (Or hit Ctrl-C) Then Paste everything into a reply. Then click on Services Click on one item on the right side Click on Edit, and then Select All (Or hit Ctrl-A) Click on Edit, and the Copy (Or hit Ctrl-C) Paste everything into the post. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(24) | September-6-2014 3:51 PM PDT (8 years ago) |
| Bullmecha, There's evidence of an app called Privoxy being installed which is known to cause issues with installing our games. We really can't go any further in troubleshooting until we're certain it's removed, which unfortunately can be difficult sometimes. Sometimes it's included with another app call Tor which will just reinstall it if it sees it's gone. You can try uninstalling from the Control Panel > Programs and Features applet but like I said it might be hard to remove. You may need to have a local tech remove it for you. privoxy.exe Not Available 2716 8 Not Available Not Available 9/6/2014 12:32 PM Not Available Not Available Not Available _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Failed New Installation(26) | September-6-2014 4:14 PM PDT (8 years ago) |
| Bullmecha, You can try running the trial version of Malwarebytes to see if it comes up with anything. _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
