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Araxom
Login and Connection Issues - August 25 (UPDATED)(1)Category: GeneralAugust-25-2014 4:56 PM PDT (10 years ago) Go to Blizzard forum post
[UPDATE] 12:50 a.m. PDT

Battle.net and Diablo III appear to be stable at this time. While we will continue to keep an eye on these services, please don't hesitate to report any interruptions with login or connectivity you experience while playing in this thread.

Please notethat we will be conducting scheduled maintenance for the Americas starting today at 3:00 a.m. PDT, with an anticipated 10 hours of downtime (concluding roughly around 1:00 p.m. PDT). During this time, the game service will not be available. This is intended.

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[UPDATE] 10:00 p.m. PDT

Login and game connectivity remained stable for approximately two hours, but we're seeing a rise in reports once more. We're looking into these new reports currently and will provide any updates as we receive them. In addition, our teams will continue to actively monitor our services throughout the evening until game connections have returned to normal.

We sincerely apologize for these issues and thank you, as always, for your understanding and patience.

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[UPDATE] 9:00 p.m. PDT

The connection issues reported earlier appear to have been resolved. Thanks to everyone for being patient with us while we looked into and addressed your reports. As ever, we will continue to monitor the status of our games and incoming reports from our players.

If ever you have difficulty accessing our sites during a service outage, please don't hesitate to reach out to our Customer Support team via Twitter and/or Facebook:

@BlizzardCS (Twitter): https://twitter.com/BlizzardCS

BlizzardCS on Facebook: https://www.facebook.com/BlizzardCS

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Greetings everyone,

We're aware that players are experiencing issues both logging into and staying connected to Diablo III. These issues appear linked, if not related, to similar issues that occurred over the weekend.

We are currently investigating today's reports and will be sure to update this thread as soon as more information becomes available. We sincerely apologize for any inconvenience this service interruption has caused and thank you so much for your patience. We hope to have our Battle.net service restored and running smoothly just as quickly as possible.

In the meantime, until these issues can be resolved—or, in the case of a distributed denial of service (DDoS) attack, they subside—we recommend that you exercise caution if playing on a Hardcore hero.
[Post edited six times, last edit by Lylirra at August-26-2014 9:43 AM PDT (10 years ago)]
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Lylirra
Login and Connection Issues - August 25 (UPDATED)(43)August-25-2014 9:37 PM PDT (10 years ago) Go to Blizzard forum post
From the OP:

[UPDATE] 9:00 p.m. PDT

The connection issues reported earlier appear to have been resolved. Thanks to everyone for being patient with us while we looked into and addressed your reports. As ever, we will continue to monitor the status of our games and (of course) incoming reports from our players.

If ever you have difficulty accessing our sites during a service outage, please don't hesitate to reach out to our Customer Support team via Twitter and/or Facebook:

@BlizzardCS (Twitter): https://twitter.com/BlizzardCS

BlizzardCS on Facebook: https://www.facebook.com/BlizzardCS
Avatar of Lylirra
Lylirra
Login and Connection Issues - August 25 (UPDATED)(47)August-25-2014 10:03 PM PDT (10 years ago) Go to Blizzard forum post
Thanks, folks! Login and game connectivity remained stable for approximately two hours, but we're seeing a rise in reports once more. We're looking into these new reports currently and will provide any updates as we receive them. :) In addition, our teams will continue to actively monitor our services throughout the evening until game connections have returned to normal.

We sincerely apologize for these issues and thank you, as always, for your reports.
Avatar of Lylirra
Lylirra
Login and Connection Issues - August 25 (UPDATED)(56)August-26-2014 12:51 AM PDT (10 years ago) Go to Blizzard forum post
Battle.net and Diablo III appear to be stable at this time. While we will continue to keep an eye on these services, please don't hesitate to report any interruptions with login or connectivity you experience while playing in this thread.
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